Summary
Overview
Work History
Education
Skills
Timeline
Firearm skills
References
Generic

Victolene Merisca Mentoor

Supervisor SRAC And Spiritual Care / Compliance Officer /LOC Coordinator
Riebeek west

Summary

Seasoned Correctional Services professional with over 27 years of experience in operations, compliance management, offender rehabilitation, and institutional coordination. Proven track record in acting middle management roles, including Compliance Management, Correctional Operations: Corrections, and Operational Support. Highly skilled in performance information management (APP & AOP), policy implementation, occupational health and safety, and strategic coordination. Recognized for strong leadership, analytical thinking, and the ability to manage complex operational environments. Committed to promoting compliance, strengthening systems, and empowering staff through knowledge sharing and capacity building.

Overview

27
27
years of professional experience
1
1
Language

Work History

Local Operational Centre (LOC) Coordinator

Department of Correctional Services
01.2021 - Current
  • Coordinate real-time reporting on security ( Including all security related incidents ), offender movements(Hospitals, courts , releases), and operational activities.
  • Develop and review Action Plans for incident and align and review Security plans biannually or as the need arises .
  • Ensure information flow and operational response coordination.
  • Maintain centralized reporting systems to support management decision-making.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Gathered and organized materials to support operations.

Environmental Health Supervisor

Department of Correctional Services
11.2020 - Current
  • Ensures workplace and public safety by implementing safety policies, monitoring environmental regulations, and conducting hazard inspections.
  • lead teams, train employees on sanitation and safety procedures
  • Monitor compliance with Occupational Health and Safety legislation.
  • Identify workplace risks and implement corrective measures.
  • Played a key role in COVID-19 compliance planning and implementation. Data capturer on the EVDS ( Electronic vaccination Data system )
  • Act as stock controller for PPE .
  • Promote a culture of safety, health, and risk awareness.
  • Improved employee awareness of safety practices by developing and delivering engaging training sessions.
  • Served as a liaison between employees and management on health and safety matters, fostering open communication channels.
  • I Keep myself abreast with the COIDA Act 130of 1193
  • Comply with monthly meetings

Centre Compliance Officer (APP & AOP)

Department of Correctional Services
01.2019 - Current
  • Ensure compliance with performance management frameworks, reporting standards and time frames.
  • Verify and validate performance information for accuracy, completeness, and reliability.
  • Perform data capturing of daily unlocks, APP and AOP performance information for the Management Area, ensuring timely and accurate reporting.
  • Contribute to improved data integrity and reporting timelines within the Management Area.
  • Participate in management area verification processes and compliance reviews.
  • Support audit readiness through quality assurance of performance information.
  • Boosted staff compliance awareness with creation and delivery of engaging training sessions.
  • Maintained up-to-date knowledge on APP and AOP

Supervisor: SRAC (Sport, Recreation, Arts & Culture)

Department of Correctional Services
01.2008 - Current
  • Activity Controller and Asset Contoller for SRAC
  • Manage offender development programme, including sports ,cultural initiatives and library sessions.
  • Coordinate events and structured programme to support rehabilitation.
  • Ensure compliance with AOP objectives and programme standards.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Monthly Checking of Inventory .
  • Submitting shortfalls and estimations to prevent shortages and fruitless expenditures .
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures in the Library.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Supervisor: Spiritual Care

Department of Correctional Services
01.2008 - Current
  • Activity Manager and Asset controller for Spiritual Care
  • Compile spending plan , In year Monitoring Plan , acquisition plan to prevent fruitless expenditure .
  • Monitor Budgets , submit shortfalls and Completed MTEF
  • Coordinate spiritual care programme and manage Quarterly Meeting Spiritual workers.
  • Facilitate training, scheduling, and programme implementation.
  • Strengthen stakeholder relations with religious and community organizations.
  • Compile the Visiting Roster for Spiritual Workers .
  • Validate Source documents and Payments of Spiritual Workers for monthly submissions .
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.

Acting CC Operational Support

Department of Correctional Services
01.2024 - 01.2025
  • Managed security, care, development services, and health services operations.
  • Coordinated resource allocation and operational planning across departments.
  • Strengthened integrated service delivery within the Centre.
  • Validate source documents of monthly stats. (Nutrition, Health Care, Spiritual Care, Security (escape, assaults and Deaths), Agriculture)
  • Attend Monthly Meetings
  • Ensure revision of Centre security Plans biannually (Contingency plan, Assault Prevention strategy, death Prevention Strategy, escape prevention strategy, etc.)
  • Keep myself abreast with policy and Procedures
  • Periodically

Acting Manager: Compliance (APP & AOP)

Department of Correctional Services
01.2020 - 01.2024
  • Verified and ensured accuracy, completeness, and reliability of performance information.
  • Quality assured reports in line with predetermined objectives and compliance standards.
  • Strengthened reporting processes, improving data integrity and audit readiness.
  • Managed data capturing and reporting for Management Area performance systems.
  • Periodically

Acting CC Corrections

Department of Correctional Services
01.2021 - 01.2023

Managed offender control, rehabilitation programme, and case management processes.

  • Oversaw personnel, financial, and logistical administration.
  • Contributed to improved coordination of correctional programme and operations.
  • Validate source documents for monthly stats. (Overcrowding, Labor, VOD and the Monitoring Tool)
  • Keep myself abreast with policy and procedures
  • Attend Monthly Meetings
  • Periodically

Case Officer

Department of Correctional Services
01.2004 - 01.2008
  • Delivered rehabilitation programme and managed offender case files.
  • Supported offender development and educational initiatives.

Registration & Archives Clerk

Department of Correctional Services
01.2001 - 01.2004
  • Managed documentation, filing systems, and classified correspondence.
  • Ensured accurate record-keeping and administrative control.

Correctional Officer (Security)

Department of Correctional Services
01.1999 - 01.2001
  • Performed custodial duties, security operations, and court escort functions.

Education

Correctional Services Administration I, II & III

UNISA
Cape Town
05-2013

Bachelor of Business Administration(Degree) (BBA) - Project Management

SBS
Krugersdorp
10-2023

Diploma - Project Management

SBS
Krugersdorp
10-2021

Higher Certificate - Economic & Management Sciences

UNISA
Cape Town
10-2020

Senior Certificate -

Klein Nederburg Secondary School
Paarl
11-1991

Skills

  • Strategic Leadership & Operational Management
  • Compliance Management (APP & AOP)
  • Performance Information & Data Management
  • Occupational Health & Safety (OHS & COID)
  • Policy Analysis, Implementation & Monitoring

Timeline

Acting CC Operational Support

Department of Correctional Services
01.2024 - 01.2025

Local Operational Centre (LOC) Coordinator

Department of Correctional Services
01.2021 - Current

Acting CC Corrections

Department of Correctional Services
01.2021 - 01.2023

Environmental Health Supervisor

Department of Correctional Services
11.2020 - Current

Acting Manager: Compliance (APP & AOP)

Department of Correctional Services
01.2020 - 01.2024

Centre Compliance Officer (APP & AOP)

Department of Correctional Services
01.2019 - Current

Supervisor: SRAC (Sport, Recreation, Arts & Culture)

Department of Correctional Services
01.2008 - Current

Supervisor: Spiritual Care

Department of Correctional Services
01.2008 - Current

Case Officer

Department of Correctional Services
01.2004 - 01.2008

Registration & Archives Clerk

Department of Correctional Services
01.2001 - 01.2004

Correctional Officer (Security)

Department of Correctional Services
01.1999 - 01.2001

Correctional Services Administration I, II & III

UNISA

Bachelor of Business Administration(Degree) (BBA) - Project Management

SBS

Diploma - Project Management

SBS

Higher Certificate - Economic & Management Sciences

UNISA

Senior Certificate -

Klein Nederburg Secondary School

Firearm skills

Knowledge of firearm control act ,2000 ( Act no 60 of 2000) 

Firearm control regulation,2004

Criminal procedure act ,1977

Handgun Category 2

Shotgun Category 2

Handgun Category 3 (Business)

Shotgun Category 3 ( Business )

Handgun 

Shotgun 

References

Mr. J Oerson  ( CC Corrections ) 

Contact Numbers :076 644 8104 /022 4481362

Oerson,John :John.Oerson@dcs.gov.za

Mrs. B. Keet         ( CC Staff Support ) 

Contact Numbers 0843394596 /022 448 1362

Keet, Benita :Keet.Benita@dcs.gov.za

Rev. Mariette Frantz   ( Chaplin )

Contact Numbers :073 554 3784 / 022 4827600

Manager: Spiritual Care; West Coast Management Area

Frantz, Mariete :Mariete.Frantz@dcs.gov.za

Victolene Merisca MentoorSupervisor SRAC And Spiritual Care / Compliance Officer /LOC Coordinator