Outdoors
Vicky Nel
Admin Manager Operator (Retail)
De Deur,Gauteng
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a accuracy.
Overview
16
16
years of professional experience
1
1
Certification
2
2
Languages
Work History
Spar Admin Manager Operater
Mr Ioannis Lantouris
25 Loch Street Meyerton
01.2023 - Current
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Data Capturer Jordaans Transport
Melinie Jordaan
07.2014 - 06.2015
- Built and maintained tracking databases for variety of measuring aspects.
- Entered client information into databases quickly and with minimal errors.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
- Verified accuracy and validity of data entered in databases
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained files, records and chronologies of entry activities.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Bar and Restaurant Manager
Pat Muller
Cider Rd, Walker Fruit Farms AH, De Deur
03.2008 - 10.2011
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Developed unique events and special promotions to drive sales.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Hotel Management
H/S DR MALAN
Shippard St, Meyerton, 196112.2008
Skills
Strategic Planning
Performance Management
Workforce Management
Policy Implementation
Staff Development
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Certificate of Achievement by completing Spar Food Safety Training for Food Handlers 08/ 06/ 2023 with accuracy and efficiency.
- I have a valid code 8 drivers Licence.
Certification
FOOD SAFTY TRAINING FOR FOOD HANDLERS
Interests
Family
Animals
Sports
Family
Marriage status : Married for 11 years.
I have two beautiful children.
My daughter is 11 turning 12 on the 13 April. She is a driven healthy child with a strong personality like me.
My son turned 8 on the 26th of January. My son was born with Asthma but otherwise good health condition.
Timeline
FOOD SAFTY TRAINING FOR FOOD HANDLERS
06-2023
Spar Admin Manager Operater
Mr Ioannis Lantouris
01.2023 - Current
Data Capturer Jordaans Transport
Melinie Jordaan
07.2014 - 06.2015
Bar and Restaurant Manager
Pat Muller
03.2008 - 10.2011
Hotel Management
H/S DR MALAN