Vicky Ayanda
Ncukana
Johannesburg
Summary
Dedicated person with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
1
1
Certification
2
2
Languages
Work History
Personal Assistant
Office of the Premier
6 2021 - 5 2023
- Provided comprehensive administrative support, serving as the initial point of contact for inbound calls and email correspondence, ensuring prompt attention to messages for the Deputy Director General(DDG)
- Efficiently managed the DDG's dynamic weekly schedule and coordinated appointments
- Maintained office equipment functionality, including printers, to support seamless operations
- Implemented and oversaw an effective filling system within DDG's office for optimal organization
- Handled document reception and scanning, ensuring accurate digital records
- Executed advanced typing tasks, including crafting presentations, memos, and meeting agendas
- Preparing meeting materials, such as agendas and attendance registers
- Conducting meticulous document review to guarantee accuracy before submission to the(DDG)
- Safeguarded the confidentiality and security of sensitive documents and files within the office
- Managed financial documentation related to the office budget and facilitated fund
- Verified service delivery and authorized Goods Received Vouchers(GRVs) for financial accountability
- Projected monthly budget forecasts and reconciled leave records for branch office efficiency
- Compiled monthly delegation reports, enhancing transparency and oversight
- Orchestrated travel and accommodation procurement, ensuring seamless logistical arrangements
- Procure office supplies and refreshments, adhering to procurement procedures
- Arranged venues and catering for conferences meetings
- Capturing information on Logis and Bas system
- Coordinated boardroom bookings for meetings
- Processed travel claims and subsistence & travel(S&T) reimbursements, ensuring timely settlements.
Retail Sales Consultant
Arthur Ford Superior
06.2016 - 10.2020
- Expertly manage inbound phone calls and correspondence, ensuring top-tier communication
- Cultivate and sustain strong customer relationships to boost client retention
- Craft persuasive sales pitches to effectively drive revenue growth
- Consistently achieve and surpass monthly sales targets
- Skillful negotiate and secure new agent partnership to expand market reach
- Strategically manage and expand customer base, implementing initiatives to bolster sales
- Uphold exceptional service standards to maintain customer satisfaction and loyalty
- Promptly address customer inquiries, providing accurate product and pricing information
- Maintain an immaculate store presentation, coordinating stock inventory and replenishment
- Proactively ensure optimal stock levels, minimizing shortages and excess
- Drive promotional campaigns, advocating store cards and special offers to enhance sales
- Resolve customer complaints efficiently, escalating complex issue to management when necessary
- Implement stringent stock management and control measures to reduce loss
- Conduct seamless cash and credit card transactions with precision
- Accurately perform cash-ups, and banking, ensuring financial integrity
- Diligently count, record, and secure daily cash floats to maintain accurate financial records
- Coordinate secure cash collections with G4S on a weekly basis
- Deliver comprehensive training to new staff, fostering a skilled and knowledgeable team
- Responsible for the seamless opening and closing procedures of the store.
Retail Sales Consultant
Sportsman Warehouse- East London
02.2015 - 12.2016
- Addressed customer inquiries with prompt and courteous service
- Developed and Implemented successful strategies to increase store sales
- Developed in-depth knowledge of all store products and services to better assist customers
- Built strong relationships with customers, resulting increased loyalty and respect business
- Assisted customers with product selection to ensure they received the best products to meet their needs
- Managed cash transactions and ensured accurate financial exchanges
- Processed refunds and tickets alterations efficiently
- Resolved customer complaints, maintaining high satisfaction level
- Maintained meticulous transactions records and filed reports systematically
- Prepared detailed stock quotations tailored to customer needs
- Executed daily cash-ups and banking responsibilities with precision
- Reported daily financial figures to head office, ensuring transparency
- Performed a variety of administrative tasks to support business operations.
Administrative Officer
Woolworths Head Office - Cape Town
01.2013 - 09.2013
- Orchestrated policy and procedure development for international retail operations
- Managed recruitment logistics, including interview scheduling for prospective employees
- Coordinated examination appointment to streamline candidate evaluation processes
- Facilitated new hire integrations through comprehensive orientation programs
- Administered payroll by accurately compiling time and attendance data
- Uphold strict confidentiality of human resources information to ensure employee privacy
- Executed report generation, invoice processing, and maintained meticulous financial records
- Implemented organized filing systems for efficient document management
- Spearhead the launch events for new store openings
- Conducted regular store visits to monitor and promote employee safety and well-being.
Education
National Diploma in Retail Business Management -
Cape Peninsula University
Matric - undefined
Msobomvu High School
Skills
Customer Service - Expert
Product Knowledge - Expert
Sales Experience - Expert
Conflict Management - Expert
Computer Literacy - Expert
Communication - Expert
Time Management - Expert
Drivers License
Code 08, True
Personal Information
- ID Number: 8801100589087
- Gender: Female
- Nationality: South African
- Marital Status: Single
Last Updated
04/27/24
References
- Ms Mahlangeni, Arthur Ford, Sales Consultant, 0714472128
- Ms Nwabisa Molonzi, Office of the Premier, Branch Coordinate- Performance Coordinating, Monitoring and Evaluation, 0832923361
- Ms Naledi Dolomba, Office of the Premier, Administrator-Special Programme Unit, 0823975671
Certification
Certification for Completing Government BB2E programmer
Timeline
Certification for Completing Government BB2E programmer
05-2021
Retail Sales Consultant
Arthur Ford Superior
06.2016 - 10.2020
Retail Sales Consultant
Sportsman Warehouse- East London
02.2015 - 12.2016
Administrative Officer
Woolworths Head Office - Cape Town
01.2013 - 09.2013
Personal Assistant
Office of the Premier
6 2021 - 5 2023
National Diploma in Retail Business Management -
Cape Peninsula University
Matric - undefined
Msobomvu High School