Vicki Brass
Operations Manager
Pretoria East
Summary
I am dedicated and experienced with over 20 years of specialized expertise in the ophthalmic field. Passionate about delivering exceptional patient care, I bring a unique blend of nurturing warmth and unwavering professionalism to every interaction. Known for my friendly demeanor and meticulous attention to detail, I strive for perfectionism in managing administrative tasks and ensuring smooth clinic operations. With a deep understanding of ophthalmic procedures and terminology, coupled with strong organizational skills, I am committed to providing a welcoming environment where patients feel valued and supported. Ready to contribute my extensive experience and compassionate approach to enhance the efficiency and effectiveness of your medical practice.
Overview
19
19
years of professional experience
Work History
Operations Manager
DIDSA (PTY) LTD
Pretoria East
11.2020 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Directed initiatives to improve work environment, company culture and overall business strategy.
- Supervised staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Partnered with vendors and suppliers to effectively manage and budget.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
Sales Manager
IMedical Ophthalmic International
Pretoria East
04.2012 - 11.2020
- Generated revenue by liaising between doctors and companies to sell products.
- Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes.
- Conducted market research to collect information and insights about target market.
- Worked with medical teams on smooth implementation and operation of new products.
- Supplied hospitals and physicians with in-depth information on Ophthalmic products.
- Prepared and delivered product presentations and answered questions about specialized ophthalmic IOL'S.
- Developed sales forecasts in collaboration with company Director to estimate future revenue.
- Implemented diverse marketing and promotional strategies to enhance brand performance in target markets.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Maintained customer promotional logs for product advertising campaigns.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Scheduled, updated and maintained product preparations and customer promotions.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Serviced existing accounts on regular basis to maximize revenue.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
Medical Receptionist
Dr Mark Deist
Sandhurst, Johannesburg
01.2005 - 12.2009
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, and health history to keep information current.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Adhered to strict guidelines to protect patient privacy.
- Invoiced patients accurately in line with charging guidelines.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked consumables.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Handled office inventory and scheduled equipment services and repairs.
- Made theatre bookings and timeously supplied schedules to theatre staff and anesthesiologist.
Education
SVQ2 - Business Administration
Bragg Enterprises
Dunfermline, Scotland 04.2001 -
High School Diploma -
Woodmill High School
Dunfermline, Scotland 04.2001 -
Skills
Customer Service
Financial Management
Purchasing and Procurement
Supply Chain Logistics
Work Flow Planning
Management
Employee Motivation
Warehouse Operations
Schedule Management
Workforce Management
Problem-Solving
Goal Setting
Decision-Making
Customer Relations Specialist
Dedicated
Process Improvement Strategies
Invoice Processing
Team Building and Leadership
MS Office
Expense Reports
Budgeting and Forecasting
Operations Oversight
Inventory Control
Continuous Improvements
Policies and Procedures Implementation
New Product Introductions Strategies
Additional Information
As a Scottish individual, I excel in English communication and cannot fluently speak Afrikaans, yet I am eager to contribute my extensive experience and compassionate approach to enhance the efficiency and effectiveness of your medical practice.
Timeline
Operations Manager
DIDSA (PTY) LTD
11.2020 - Current
Sales Manager
IMedical Ophthalmic International
04.2012 - 11.2020
Medical Receptionist
Dr Mark Deist
01.2005 - 12.2009
SVQ2 - Business Administration
Bragg Enterprises
04.2001 -
High School Diploma -
Woodmill High School
04.2001 -