Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Extra-curricular activities
Hobbies
Timeline
Hi, I’m

Viann Visser

Cape Town
Viann Visser

Summary

Motivated aspiring sales professional seeking an entry-level sales role, with hands-on experience in customer engagement, consultative communication, upselling, and objection handling gained as a senior waiter in a fast-paced hospitality environment.


Regularly guided customer decisions, built rapport, and delivered consistent results under pressure, directly aligning with sales-driven performance. Completed multiple professional certifications alongside full-time work, demonstrating discipline, accountability, and commitment.


Now deliberately pursuing a career in sales where strong communication skills, resilience, and a results-focused mindset can be developed and rewarded.

Overview

2
years of professional experience
6

Certifications

Work History

Seat Restaurant

Senior Waiter
12.2023 - 01.2026

Job overview

  • Engaged customers through consultative conversations to understand needs and recommend suitable options, supporting increased spend and repeat business.
  • Actively upsold menu items and specials by clearly communicating value and benefits.
  • Built strong rapport with new and returning customers, contributing to customer loyalty and positive brand experience.
  • Managed multiple customer interactions simultaneously in a high-pressure environment while maintaining professionalism and service quality.
  • Handled customer objections and concerns calmly and effectively to ensure positive outcomes.
  • Maintained accurate transaction records using POS systems, demonstrating attention to detail and process discipline.
  • Successfully balanced full-time work alongside completing multiple professional certifications, demonstrating strong time management and commitment.

Education

Melkbosstrand High School
Cape Town

High School Diploma
12.2023

University Overview

- Bachelor's Degree Pass
- First Team Chess
- Provincial Chess

Skills

  • Customer engagement & rapport building
  • Consultative communication
  • Upselling & value-based recommendations
  • Objection handling & service recovery
  • Customer retention & loyalty building
  • POS system proficiency
  • Accurate transaction handling
  • Following operational procedures consistently
  • Representing the brand professionally at all times
  • Attention to detail and accuracy
  • Accountability for customer experience and satisfaction
  • Prioritising tasks during peak service periods
  • Managing time efficiently across multiple responsibilities
  • Maintaining service standards under tight deadlines
  • Performing effectively in fast-paced, high-pressure environments
  • Managing multiple customer interactions simultaneously
  • Staying composed and professional under pressure
  • Building trust quickly with new customers
  • Maintaining long-term customer relationships
  • Delivering consistent, high-quality service
  • Clear verbal communication
  • Active listening
  • Explaining options and benefits clearly
  • Adapting communication style to different individuals

Accomplishments

Accomplishments

    - First Team Chess

    - Provincial Chess

Certification

  • Fire Prevention and Fire Fighting (STCW) – SAFMA (South African Maritime Fire Authority) | Issued May 2024
  • Personal Survival Techniques (STCW) – SAMSA (South African Maritime Safety Authority) | Issued May 2024
  • Personal Safety and Social Responsibility (STCW) – SAMSA (South African Maritime Safety Authority) | Issued May 2024
  • Designated Security Duties (STCW) – SAMSA (South African Maritime Safety Authority) | Issued May 2024
  • Elementary First Aid (STCW) – SAMSA (South African Maritime Safety Authority) | Issued May 2024

Additional Information

Languages: Afrikaans, English

Extra-curricular activities

Extra-curricular activities
Fire Prevention and Fire Fighting, SAFMA Personal Survival Techniques, SAMSA Personal Safety and Social Responsibility, SAMSA Designated Security Duties, SAMSA Elementary First Aid, SAMSA

Hobbies

Hobbies

- Chess

- Hiking

Timeline

Senior Waiter
Seat Restaurant
12.2023 - 01.2026
Melkbosstrand High School
High School Diploma
Viann Visser