Viaan Jardine

• Developing and sustaining the vehicle and asset finance employee value proposition
• for the First Rand Group employees.
• Streamlining the staffing solutions experience when presenting the value proposition
• offers to companies to identify and leverage growth opportunities.
• Developing the Graduate Finance and Young professionals’ segments including
• bespoke campaigns on various platforms and creating value propositions for the
• segment to grow by identifying opportunities to deliver value for the cohort of
• consumers.
• Developing and executing a comprehensive sale and marketing strategy to meet the unique needs of niche markets and hyper segments.
• Identifying and exploring new business opportunities in niche markets and hyper segments.
• Building and maintaining relationships with key partners or stakeholders in niche markets and hyper segments cohorts.
• Conducting market research to stay current on emerging trends and competitor offerings.
• Developing and implementing customized financing solutions for clients in niche markets and hyper segments.
• Responsible for driving business growth in vehicle and asset finance in the segments.
• Ensuring compliance with regulatory requirements and company policies and procedures.
• Collaborating with other departments within the organization and with the dealer and original manufacturers network to ensure value offerings and seamless delivery of products and services to clients.
• Analysing market and financial data to identify areas for improvement and optimize performance.
• Representing the organization at industry events and meetings to enhance its reputation and visibility in the marketplace.

• Work closely with the CEO, developing and managing high value relationships and communication with key stakeholders.
• Actively participating in developing company strategy, ensuring constant alignment of projects to the vision set by the CEO.
• Act as point of contact among executives, employees, clients and other external partners.
• Assisting in coordinating and undertaking a variety of projects and process changes and enhancements.
• Liaise with teams across different business units within the product house and group to deliver key projects in support of the strategic intent.
• Leading strategic initiatives important to the company’s culture and success.
• Representing the executive by attending meetings or forums to represent the CEO’s office and the company.
• Preparation of reports for internal and external consumption by collecting, recommending and analysing information.
• Maintaining professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks and participating in professional societies to ensure relevance in the market.
• Responsible for contributing to team culture and professional development activities.
• Monitoring the executive team’s work activities; providing aid where needed to ensure there is alignment to the company and the group’s overarching strategy.

• Creating and maintaining an excellent working relationship between the Finance and Insurance (F&I) Managers on the dealership floor, Dealer Principles, Sales Executive and the Regional F&I Managers.
• Reviewing financial performance of the dealership and seeking opportunities to maximise sales considering the contributing factors.
• Marketing the company to the parties at the dealership in accordance with our Value Proposition.
• Representing the company in the market at dealer and industry events to ensure consistent increase in business and maintain market share.
• Ensure that business is placed with the company by selling the value proposition and negotiating deals behalf of the company.
• Responsible for compiling and documenting weekly and monthly reports reflecting performance and reviewing these and the targets with Finance and Insurance Managers, Sales Managers and Dealer Principles.
• Providing coaching and exchange of knowledge with reporting staff members to ensure the team functions efficiently.
• Collaborating with credit and pricing teams to ensure that optimal pricing structures are in place to ensure competitive pricing in the market.
• Presenting quarterly business reviews to Finance and Insurance managers and Dealer Principles to analyse sales at the dealership which provides insights to developing strategies for business growth.

• Planning, development and implementation of the department’s strategy in alignment to the company’s vision to ensure growth is achieved and consistently maintained.
• Responsible for managing the performance of team members, ensuring that work is accomplished within the required quality and time standards in line with service level agreements.
• Accountable for communicating organisational and departmental goals and complementing the objectives through Key Performance Indicators monitored on a regular basis to evaluate staff performance.
• Mentoring, coaching, and training of staff members on new solutions, procedures, and tools.
• Escalating complex issues acting as a point of contact for internal and external customers in the event of a high or complex issue.
• Responsible for maintaining good relationships with internal departments, including IT and marketing, in order to ensure efficient and coordinated responses as well as with the dealer network by ensuring escalations are actioned and resolved timeously.
• Responsible for preparing and presenting regular reports on team performance to management, providing guidance on ways to improve key metrics and flagging recommendations for improvement.

• Responsible for the validation and verification of information provided by potential or repeat customers through the Finance and Insurance Managers at dealerships or through digital channels.
• Evaluating and assessing potential client’s creditability & affordability through a credit vetting process ensuring compliance to internal policy as well as FAIS, FICA and other regulatory requirements.
• Providing Value Added Products to clients, by conducting a needs analysis to provide value through ensuring potential needs are adequately addressed.
• Creating, maintaining and nurturing a healthy relationship with the Finance and Insurance manager on the dealership floor.
• Managing and reviewing productivity and throughput from dealerships to ensure the portfolio remains profitable.
• Delivering excellent customer service and resolving complex customer requests.

• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.
• Establish open and professional relationships with team members to achieve quick resolutions for various issues.
• Resolution of queries from both Internal and External Clients speedily and with ethusiasm.
• Liaison between Senior Management and Contact Centre Staff.
• Responsible for Team Well-being and culture ensuring a safe and enabling environment is created conducive to development and productivity.
• Coaching and developing staff, combined with training ensuring excellent customer service is provided from each staff member.
• Ensuring optimal productivity is achieved by training (where development areas are identified), performance management and holistic well being of the individual as well as the team is achieved.
• Consolidating of team Statistics, to identify areas of improvement and efficiencies.
• Compiling, reviewing and updating team members on tactics and trends from fraud syndicates and means of mitigating these factors.
• Quality assurance through random and consistent quality checks to ensure compliance with internal and regulatory requirements as set by the various laws that govern the financial services and banking industry.
• Quality assurance to monitor interaction between staff and our clients assessed by listening in on live calls as well as pulling calls saved on the database to assess if security measures were met, staff are competent in resolving queries, and if excellent customer service is delivered enabling the identification of trends or training and development areas.

• Combining of documents electronically.
• Responsible Electronic distribution of data to different work baskets.
• Capturing client information on the database to assess credibility.
• Capturing data from available records into the required formats.
• Verify query missing data and errors observed during data entry.
• Review and validate all data from the records.
• Submit data and make regular backups of data.
• Ensure records and files are properly sorted and secured.
• Provide statistical information for internal consumption on a monthly basis.

• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
• Led workshops to facilitate student learning and engagement and increase memory retention.
• Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
• Collaborating with other academics and lecturers to improve teaching methods and expand knowledge base.
• Setting and grading assignments, tests, and exams.
• Conducting research and writing papers, proposals, journal articles, and books.
• Attending and participating in meetings, conferences, and other events in and outside of the institution.
• Participating in training opportunities and initiatives at the institution.
• Providing support to students and other colleagues.

Cum laude