Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vhutshilo Denga

Johannesburg

Summary

Professional in customer service role and security with solid experience in monitoring and managing security systems. Strong analytical and problem-solving skills ensure swift and accurate response to incidents. Reliable team player who adapts to changing needs and maintains high standards in all tasks. Skilled in surveillance technology, emergency protocols, and effective communication to safeguard assets and personnel.

Overview

2025
2025
years of professional experience

Work History

Security Control Room Operator

Ithuba Protection Services
  • Reduced incident response times with efficient communication between team members and first responder.
  • Contributed to team morale by cultivating a positive work environment that encouraged open communication among colleagues.
  • Receiving incoming calls
  • Attending sites queries
  • Daily CCTV and alarm monitoring of national MTN stores, hubs, network towers and warehouse.
  • Capturing all reports on CRM.

Security Control Room Operator

24/7 Security Services
08.2022 - 04.2024
  • Supported management efforts with accurate data analysis on trends related to incidents or breaches in security measures.
  • Maintained a safe environment by conducting regular patrols of the premises and addressing potential hazards.
  • Prevented unauthorized access to restricted areas by promptly verifying credentials and escorting individuals when necessary.
  • Demonstrated adaptability under pressure, remaining calm during emergencies while directing appropriate responses from personnel.
  • Monitoring multiple CCTV feeds to maintain security and safety across facility premises.
  • Resolving client queries and complaints.

Customer Service Representative

Cartrack
03.2018 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.

Education

GED - Listerner Certificate

Oryx Training Institution
Fourways

GED - CCTV And Control Room Certificate

NKG Training Institution
Johannesburg

High School Diploma - Grade 12

Magoni High School
Makhado

GED - Psira Grade A

Lebz Training Institution
Pretoria

GED - Computer Certificate

Vhembe F.e.t College
Thohoyandou

GED - Supply Chain And Logistics Management

Skills Academy
Pretoria

Skills

  • Patience and tolerance
  • Leadership qualities
  • Critical thinking
  • Professionalism and integrity
  • CCTV monitoring
  • Alarm system operation
  • Security industry knowledge
  • Customer service
  • Computer literacy
  • Team collaboration
  • Listerner System
  • HIK vision and DSS
  • Milestone system
  • Cardex

Timeline

Security Control Room Operator

24/7 Security Services
08.2022 - 04.2024

Customer Service Representative

Cartrack
03.2018 - 05.2022

Security Control Room Operator

Ithuba Protection Services

GED - Listerner Certificate

Oryx Training Institution

GED - CCTV And Control Room Certificate

NKG Training Institution

High School Diploma - Grade 12

Magoni High School

GED - Psira Grade A

Lebz Training Institution

GED - Computer Certificate

Vhembe F.e.t College

GED - Supply Chain And Logistics Management

Skills Academy
Vhutshilo Denga