Vhutshilo Denga
Johannesburg
Summary
Professional in customer service role and security with solid experience in monitoring and managing security systems. Strong analytical and problem-solving skills ensure swift and accurate response to incidents. Reliable team player who adapts to changing needs and maintains high standards in all tasks. Skilled in surveillance technology, emergency protocols, and effective communication to safeguard assets and personnel.
Overview
2025
2025
years of professional experience
Work History
Security Control Room Operator
Ithuba Protection Services
- Reduced incident response times with efficient communication between team members and first responder.
- Contributed to team morale by cultivating a positive work environment that encouraged open communication among colleagues.
- Receiving incoming calls
- Attending sites queries
- Daily CCTV and alarm monitoring of national MTN stores, hubs, network towers and warehouse.
- Capturing all reports on CRM.
Security Control Room Operator
24/7 Security Services
08.2022 - 04.2024
- Supported management efforts with accurate data analysis on trends related to incidents or breaches in security measures.
- Maintained a safe environment by conducting regular patrols of the premises and addressing potential hazards.
- Prevented unauthorized access to restricted areas by promptly verifying credentials and escorting individuals when necessary.
- Demonstrated adaptability under pressure, remaining calm during emergencies while directing appropriate responses from personnel.
- Monitoring multiple CCTV feeds to maintain security and safety across facility premises.
- Resolving client queries and complaints.
Customer Service Representative
Cartrack
03.2018 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Education
GED - Listerner Certificate
Oryx Training Institution
FourwaysGED - CCTV And Control Room Certificate
NKG Training Institution
Johannesburg High School Diploma - Grade 12
Magoni High School
MakhadoGED - Psira Grade A
Lebz Training Institution
Pretoria GED - Computer Certificate
Vhembe F.e.t College
ThohoyandouGED - Supply Chain And Logistics Management
Skills Academy
PretoriaSkills
- Patience and tolerance
- Leadership qualities
- Critical thinking
- Professionalism and integrity
- CCTV monitoring
- Alarm system operation
- Security industry knowledge
- Customer service
- Computer literacy
- Team collaboration
- Listerner System
- HIK vision and DSS
- Milestone system
- Cardex
Timeline
Security Control Room Operator
24/7 Security Services
08.2022 - 04.2024
Customer Service Representative
Cartrack
03.2018 - 05.2022
Security Control Room Operator
Ithuba Protection Services
GED - Listerner Certificate
Oryx Training Institution
GED - CCTV And Control Room Certificate
NKG Training Institution
High School Diploma - Grade 12
Magoni High School
GED - Psira Grade A
Lebz Training Institution
GED - Computer Certificate
Vhembe F.e.t College
GED - Supply Chain And Logistics Management
Skills Academy
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