Salesforce
Vhonani Hlongwane
Marketer/ Business Analyst
Johannesburg
Summary
Accomplished Business Analyst with a proven track record at Deloitte Digital, enhancing operational efficiency and driving data-driven strategies. Expert in stakeholder management, I've significantly improved project delivery and customer satisfaction. My Collaborative approach and analytical skills have fostered innovation and optimized business processes, achieving substantial organizational advancements.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Business Analyst
Deloitte Digital
09.2022 - Current
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for an organization.
- Conducted market research studies to provide valuable insights for strategic planning initiatives.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in an organization.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Increased resource efficiency by analyzing detailed business requirements.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Assessed business requirements to forecast annual budgetary operational costs.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Created dashboards to monitor and track key performance indicators.
- Utilized data visualization techniques to present and explain complex data sets.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Collaborated with stakeholders to identify business needs and data sources.
Marketing Management Trainee
Cosmopolitan Projects
11.2018 - 07.2022
- Enhanced team productivity by conducting regular training sessions on new marketing trends and techniques.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Maximized event attendance by coordinating promotional efforts, including email campaigns, social media outreach, and printed materials distribution.
- Streamlined marketing processes, implementing project management tools and best practices.
- Boosted customer engagement through consistent social media presence and interactive content creation.
- Bolstered sales performance through development of persuasive sales collateral and product presentations for prospective clients.
- Result Boosted customer retention with implementation of loyalty programs designed to reward repeat customers.
- Improved lead generation with comprehensive market research and data analysis.
- Innovated new marketing approaches by staying current on industry trends and emerging technologies.
- Collaborated with cross-functional teams to develop cohesive branding initiatives across all channels.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Coordinated with design and media teams to develop high-quality creative assets.
- Helped with planning and hosting of marketing events.
Education
Some College (No Degree) - Salesforce Sales Cloud
Salesforce
South Africa 02.2024 - 02.2024
Some College (No Degree) - Salesforce Service Cloud
Salesforce
South Africa 04.2023 - 04.2023
Some College (No Degree) - Salesforce Administration Cloud
Salesforce
South Africa 11.2022 - 11.2022
Bachelor of Arts - Marketing
Vaal University of Technology
Vanderbijlpark, South Africa 02.2018 - 04.2019
National Diploma - Marketing
Vaal University of Technology
Vanderbijlpark, South Africa 02.2015 - 03.2018
Skills
Software
Timeline
Some College (No Degree) - Salesforce Sales Cloud
Salesforce
02.2024 - 02.2024
Some College (No Degree) - Salesforce Service Cloud
Salesforce
04.2023 - 04.2023
Some College (No Degree) - Salesforce Administration Cloud
Salesforce
11.2022 - 11.2022
Business Analyst
Deloitte Digital
09.2022 - Current
Marketing Management Trainee
Cosmopolitan Projects
11.2018 - 07.2022
Bachelor of Arts - Marketing
Vaal University of Technology
02.2018 - 04.2019
National Diploma - Marketing
Vaal University of Technology
02.2015 - 03.2018
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