Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
IT Manager
DPD Laser Express Logistics
Johannesburg
11.2020 - Current
Understood key product management roadmap objectives and requirements to develop product technology strategy.
Coordinated technical training and personal development classes for staff members.
Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Partnered with project team members to identify and quickly address problems.
Assisted in development of long-term strategies to grow department and resources.
Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
Updated customers and senior leaders on progress and roadblocks.
Wrote policy, procedure and manuals governing internal IT use.
Coordinated IT operations activities to deliver smooth flow of daily business needs.
Project Manager
DPD Laser Express Logistics
Johannesburg
01.2015 - 12.2019
Facilitated communication between internal personnel, contractors and vendors for project cohesion.
Planned, designed and scheduled phases for large projects.
Led project teams through design, construction and launch process.
Identified plans and resources required to meet project goals and objectives.
Made decisions independently and collaboratively on [Type]-related challenges.
Achieved project deadlines by coordinating with contractors to manage performance.
Drove team success through shared vision and recognition of quality performance.
Modified and directed project plans to meet organizational needs.
Accelerated progress by continually reviewing performance, budgets and project timelines.
Key Accounts Manager
Dawn Wing
Johannesburg
01.2007 - 12.2014
Analyzed key competitors to respond to competitive threats.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
Conducted economic and demographic research and analysis to produce critical reports.
Created sales forecasts to target daily, monthly and yearly objectives.
Built relationships with customers and community to promote long term business growth.
Worked independently with minimal supervision.
Presented professional image consistent with company's brand values.
Education
Bachelor of Commerce - Supply Chain Management
Da Vinci Institute
Johannesburg, South Africa
05.2014 - 07.2017
Level 4 Diploma Procurement And Supply - Chartered Institute of Procurement And Supply
Da Vinci Institute
Johannesburg, South Africa
05.2016 - 12.2016
No Degree - Prince 2 Foundation
ALM International
Johannesburg, South Africa
04.2001 -
No Degree - Matric
Liverpool Secondary School
Johannesburg, South Africa
04.2001 -
Skills
Requirements analysis
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Timeline
IT Manager
DPD Laser Express Logistics
11.2020 - Current
Level 4 Diploma Procurement And Supply - Chartered Institute of Procurement And Supply
Da Vinci Institute
05.2016 - 12.2016
Project Manager
DPD Laser Express Logistics
01.2015 - 12.2019
Bachelor of Commerce - Supply Chain Management
Da Vinci Institute
05.2014 - 07.2017
Key Accounts Manager
Dawn Wing
01.2007 - 12.2014
No Degree - Prince 2 Foundation
ALM International
04.2001 -
No Degree - Matric
Liverpool Secondary School
04.2001 -
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