Veronique Marina OHN
Relationship Banker
Johannesburg,Gauteng
Summary
Veronique Marina OHN is a Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options. Hardworking and organized with exceptional time management abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Manager
Wireless Edge Pty Ltd, IT-Telecommunication
07.2017 - Current
- Supervised 10 staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Created reports, presentations and other materials for executive staff.
Financial Advisor
Liberty Life
02.2017 - 06.2017
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Facilitated new client onboarding process and investment account setup
Administrative Coordinator
Rodmark And Co ( Pty) LTD
02.2014 - 01.2017
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained office calendars to track important dates and deadlines.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
Client Relationship Account Manager
Atlantic Bank Group
10.2009 - 04.2013
- Assisted customers with completing required forms for opening and closing bank accounts.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
- Responded to customer inquiries regarding new accounts and account services.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Identified opportunities to cross or up-sell loans, credit cards, overdraft facilities and communicated customer needs to appropriate team.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared sales presentations for clients showing success and credibility of products.
- Exceeded annual revenue goals by 10 % through improving client relationships and education
Retail Relationship Banker
Ecobank Group
10.2006 - 10.2009
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Reached out, generated appointments and built new relationships to grow business
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Identified and reported suspicious patterns of activity to reduce money laundering.
- Maintained friendly and professional customer interactions with a portfolio of 1000+ clients.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Trained 10 new hires on customer service policies and procedures.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Implemented innovative system of record Flexcube by managing a team of 5 staff based in Ghana
Education
Higher Certificate - Banking Services
Milpark Education Johannesburg
Johannesburg02.2017
Master of Arts - Business Law
University of Douala
Douala, Cameroon09.2002
Skills
- Process Improvement
- Business Administration
- Workflow Planning
- Team Leadership
- Document Control
- Report Creation
- Active Listening
- Calm and Professional Under Pressure
Certification
- Certified Customer Service Champion, Ecobank
- Communication and Leadership- Dale Carnegie Training
- Proficient in Microsoft Office Word, Excel, Powerpoint
Additional Information
- Gender: Female
- Race: , Black
- Driver's License
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Administrative Manager
Wireless Edge Pty Ltd, IT-Telecommunication
07.2017 - Current
Financial Advisor
Liberty Life
02.2017 - 06.2017
Administrative Coordinator
Rodmark And Co ( Pty) LTD
02.2014 - 01.2017
Client Relationship Account Manager
Atlantic Bank Group
10.2009 - 04.2013
Retail Relationship Banker
Ecobank Group
10.2006 - 10.2009
Higher Certificate - Banking Services
Milpark Education Johannesburg
Master of Arts - Business Law
University of Douala
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