Veronica Palesa Molemela
Events Coordinator
Bloemfontein,FS
Summary
Dynamic professional with a proven track record at Bloem Hotel Conference and Spa, excelling in customer service and front office management. Expert in creating welcoming environments and enhancing guest satisfaction, which significantly boosted reservations. Skilled in both guest relations and administrative support, demonstrating exceptional decision-making and listening skills. Achieved notable increase in repeat clientele through outstanding service.
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
13
13
years of professional experience
Work History
Events Team Coordinator
Setsong
11.2024 - Current
- Manage event logistics and operations.
- Respond adeptly to unforeseen changes, preserving calmness and generating practical solutions.
- Collaborate with cross-functional teams to ensure seamless event execution and positive outcomes.
- Facilitate smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
Front Desk Receptionist
Bloem Hotel Conference and Spa
02.2015 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled accommodation , Events and conference bookings accurately using reservation software, reducing conflicts or double bookings.
- Planned event set up schedules
Massage Therapist
Bloem Hotel Conference and Spa
05.2012 - 02.2015
- Provided massage treatments featuring aromatherapy, hot stones, and cupping techniques.
- Coordinated special occasions and campaigns for wellness months, boosting reservations significantly in slower periods.
- Enhanced client satisfaction through outstanding service and a pristine, welcoming atmosphere.
- Generated additional income for the spa by promoting complementary services during appointments.
- Drove increased repeat clientele by prioritizing outstanding service and personalized massage offerings.
Education
No Degree - Supply Chain Management
MANCOSA
Durban, South Africa 04.2001 -
No Degree - Hospitality Reception
MSC Business College
04.2001 -
Skills
Customer service
Timeline
Events Team Coordinator
Setsong
11.2024 - Current
Front Desk Receptionist
Bloem Hotel Conference and Spa
02.2015 - 10.2024
Massage Therapist
Bloem Hotel Conference and Spa
05.2012 - 02.2015
No Degree - Supply Chain Management
MANCOSA
04.2001 -
No Degree - Hospitality Reception
MSC Business College
04.2001 -
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