Music
Veronica Muparutsa
Quality Controller
Johannesburg,GP
Summary
Dynamic Quality Manager with a proven track record at West End Fresh, enhancing customer satisfaction through effective quality management systems and problem-solving. Expert in internal auditing and quality training, I drive continuous improvement and operational excellence, ensuring compliance and fostering a culture of quality among teams.
Overview
14
14
years of professional experience
5
5
Languages
Work History
Quality Manager
West End Fresh
01.2022 - Current
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Developed and deployed production control plans and created work instructions and procedures.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Calibrated instruments and scales in production area and quality lab.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Mentored junior staff members in quality management principles, fostering professional growth among team members.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
Quality Manager
Seemanns Quality Meat
12.2017 - 01.2022
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
Quality Control Inspector
Mount Carmel Farm
01.2011 - 12.2017
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
Education
No Degree - Chemical Certificate
Delux Chemical Industry
Boksburg, South AfricaNo Degree - Chemical Certificate
Technichem
Technichem12-2022
No Degree - Standards Training Certificate
Protech Training
Protech Training Pretoria12-2021
High School Diploma -
Cambridge
Zimbabwe12-2005
Skills
Quality management systems
Problem-solving
Internal auditing
Quality training
Quality planning
Quality processes
Documentation control
Continuous improvement
Operational improvements
Document management
Operational excellence
Operation Monitoring
Corrective actions
Certified quality auditor
Team Training
Product inspection
Compliance monitoring
Issue resolution
Certified manager of quality
Test method validation
Problem-solving abilities
Process improvement
Reliability
Good judgment
Additional Information
I speak English, Zulu, Ndebele and have a good understanding of Setswana and Pedi. I love music, reading and being outdoors. If I can get out for a hike or picnic with a good book then I had a great weekend.
Interests
Reading
Outdoors
multi lingual
I am fluent in English and Zulu. I obtained my school certificate from Cambridge. I speak English and Zulu in the home. My other home language is Ndebele which is very similar to Zulu. The other languages such as Sotho, Setswana and Pedi I have an understanding but not fully proificient in.
Timeline
Quality Manager
West End Fresh
01.2022 - Current
Quality Manager
Seemanns Quality Meat
12.2017 - 01.2022
Quality Control Inspector
Mount Carmel Farm
01.2011 - 12.2017
No Degree - Chemical Certificate
Delux Chemical Industry
No Degree - Chemical Certificate
Technichem
No Degree - Standards Training Certificate
Protech Training
High School Diploma -
Cambridge
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