Veronica Malefa Millicent Mbele

• Delivered exceptional first-line support and remote care for a comprehensive hearing care program tailored to meet the needs of the U.S. market.
• Consistently uphold high customer satisfaction levels, ensuring that clients receive timely and accurate information.
• Engaging with customers through various communication channels—including video and voice calls, text messages, emails, and messenger services— also provided troubleshooting for hearing aid issues, offer guidance on the mobile application, and address any inquiries within their scope of expertise.
• Ensured the functionality of customers' devices and empower them with the knowledge to effectively use and maintain both their hearing aids and our mobile application.

Marketing and Distribution of Funeral Coverage Solutions

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Responded to telephone and in-person requests for information.
• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.

Marketing and Distribution of Female-Specific Cancer Coverage Solutions

• Expanded customer base through cold calling, networking, and relationship building.

• Accountable for identifying and cultivating new business opportunities by proactively sourcing and generating qualified leads through various channels. This role involves conducting market research, building and maintaining a robust pipeline of prospects, and utilizing strategic outreach techniques to engage potential clients.

• Demonstrated strong problem-solving skills by resolving customer issues during first call.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Managing inbound inquiries for Disney Cruises and facilitating the booking process for clients.

• Responsible for designing and implementing comprehensive digital banking solutions that enhance the customer experience and improve operational efficiency. Here's a breakdown of their responsibilities

• Responsible for managing and responding to customer inquiries related to digital satellite television services, ensuring an exceptional customer experience. This role involves providing expert assistance to customers via phone, resolving technical issues, and offering guidance on service features.

• Comprehensive Onboarding and Skill Development Program for Inbound Customer Support Professionals

• Strategic Social Media Engagement and Content Management for an Emerging Radio Brand