VERIETY DANNY NQOBILE NDLOVU
Daveyton
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
Temp Receptionist Reliever
Christian Family Church International Ministry
06.2024 - Current
- Company Overview: (NPO & PBO)
- Managing switchboard by taking phone calls, answer, direct phone calls, and respond to correspondence in a friendly way and taking messages
- Welcoming visitors and assisting them accordingly
- Handling vehicle bookings for stuff
- Managing finances by completing yellow slips for finance department, book sales, tithe and offering transitions
- Maintaining cleanliness
- Accepting deliveries
- Managing mails
- Performing administrative duties
- Updating calendars and scheduling meetings
- Assisting with security in maintaining security by managing security and telecommunications systems
- Overseeing office services like cleaners and maintenance service providers
- Assisting with HR team with recruitment, on boarding, and termination processes
- (NPO & PBO)
Reservation clerk
Lapeng village guest house
11.2023 - Current
- Volunteering at my husband work place, doing the following tasks
- Welcoming guests, assisting with check-in and check-out
- Doing venue hires, shopping for the company and paying bills
- Posting adverts on social media platforms
- Confirming online bookings
- Responding on all customers queries both on emails, WhatsApp messages and Facebook
Temp Coach/ Admin assistant Growth Track Department
Christian Family Church International Ministry
09.2023 - 10.2023
- Company Overview: (NPO & PBO)
- To provide administration function for the smooth administration of all office function, in terms of handling documents, filing and typing documents and letters
- Responsible for improving the workflow processes within the defined parameters, and in alignment with CFC’s policies and procedures
- Assist the Growth Track Coordinator and/ Director to ensure the overall health of the Ministry and Growth Track Team through leadership development, off-sight training, and administrative, coaching and managerial responsibilities
- Attend weekly meetings; execute special/ additional events and projects successfully
- Monthly training; Intentional modeling; Monitor and mentor; PCO scheduling and Team rosters; Data capturing and Filing; Weekend services and Growth Track weekend duties are executed
- Complete reports and analysis; conduct Workflow calls as assigned on PCO
- Orientate new Growth Attendees
- (NPO & PBO)
Admin Assistant
Transnet RNC
04.2019 - 10.2022
- Executed record filing system to improve document organization and management
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Negotiated contracts with vendors and suppliers for office supplies, equipment, and services
- Developed strategies to streamline and improve office procedures
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Processed customer orders accurately and within agreed times to meet service standards
- Created and maintained databases to track and record customer data
- Drafted correspondence and other documents for CEO and department heads in company's voice
- Assisted in development and implementation of new administrative procedures
- Built and maintained excellent customer relationships through timely response to inquiries and going beyond to accommodate unusual requests
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Performed research to collect and record industry data
- Established administrative work procedures to track staff's daily tasks
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Liaised between clients and vendors and maintained effective lines of communication
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Supported company leaders by managing budgets, scheduling appointments, and organizing itinerary
- I continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Managed filing system entered data and completed other clerical tasks
- Transcribed and organized information to assist in preparing speeches and presentations
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Assisted coworkers and staff members with special tasks daily
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Scheduled office meetings and client appointments for staff teams
- Executed record filing system to improve document organization and management
- Restocked supplies and placed purchase orders to maintain adequate stock levels
Examination Assistant
Ekurhuleni East TVET College
06.2019 - 07.2019
- Secured testing materials and maintained confidentiality of all details
- Maintained compliance with test center policies and procedures
- Leveraged computers to administer tests, record scores and create appointments
- Supervised 5 final exams for approximately 100 students at conclusion of each semester
- Validated appropriate identification to allow admission to testing area
Receptionist
Transnet RNC
01.2019 - 01.2019
- Controlling, issuing, and receiving materials, plant, and PPE for projects
- Match invoices, delivery notes and GRV; s, ensure accurate capturing thereof on SAP and submit to finance department for payment
- Monitoring the progress of all purchase orders and advise Line of imminent completion and of expiry dates
- Facilitate and investigate all delivery and payment related issues
- Compile FTC contract of employment
- Complete and collect timesheet for employee from site and submit to payroll department
- Compile pay query list, submit to payroll, and follow up until it's resolved
- Complete travel and accommodation requests on SAP until vouchers are issued
- Maintain all project related documentation
- Administrative duties, filing, copying, scanning, faxing & printing
- Managed multiple tasks and met time-sensitive deadlines
- Responded to inquiries from callers seeking information
- Restocked supplies and submitted purchase orders to maintain stock levels
- Resolved customer problems and complaints
- Provided clerical support to company employees by copying, faxing, and filing documents
- Corresponded with clients through email, telephone, or postal mail
- Maintained visitor log for entering and leaving facility for security purposes
- I answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Sorted, received, and distributed mail correspondence between departments and personnel
- Collected all payments, processed transactions, and updated relevant records
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Helped office staff prepare reports and presentations for internal or client-related use
- Operated multi-line telephone system to answer and direct high volume of calls
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages
- Handled assignments independently with good judgement and critical thinking skills
- Scheduled office meetings and client appointments for staff teams
Senior Cabin crewmember
South African Express Airways
01.2008 - 12.2018
- Facilitated boarding process by greeting passengers upon boarding an aircraft
- Providing direction to seats
- Conduct safety briefings with junior cabin crew members
- Announce new requirements and procedures
- Demonstrated proper use of safety equipment and seatbelts
- To inform and educate passengers prior to takeoff
- Assist passengers with disabilities by providing wheelchairs
- Supporting passengers throughout the airport by providing excellent customer service
- Resolved passenger conflicts and medical emergencies during flights
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
Cabin Crewmember
Mango Airline
04.2006 - 04.2007
- Responsible for safety and comfort onboard
- Stocked cabin with safety guides, airsick bags and cleaning products in every flight
- Demonstrated proper use of safety equipment and seatbelts
- Inform and educate passengers prior to takeoff
- Attended workshops and trainings in customer service, conflict resolution and safety procedures to keep abreast of all new requirements and procedures
- Cleaned and serviced aircraft cabin, galleys and lavatories
- Answered passenger questions and provided solutions to issues arising during flights
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Verified aircraft and passenger compliance with policies, regulations and safety guidance
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements
Education
Advanced Administration and Office Management Certificate - Advanced Administration & Office Management, Computer Based Office Admin Certificate
Basitsana Training Consultants
01.2022
Cabin Crewmember License - Customer Service
Civil Aviation Authority
12.2008
Certificate - Aviation
QAS Aviation Academy
03.2008
Metric Certificate - High School level
Wordsworth's
12.2004
Skills
- Administrative support
- Organization and Time Management
- Office administration
- Meeting minutes
- Spreadsheet management
- Travel coordination
- Data entry
- Telephone skills
- Customer/Client relations
Transport
Have a reliable transport
References
- Frida Makhusha, SUPERVISOR, Transnet RNC, 0783754520
- Hope Ntuli, COACH/ SUPERVISOR, CFC Int, Ministries, 0791148946
- Brian Ndlovu, Manager, Lapeng Village Guesthouse, 0114243346
Personal Information
- ID Number: 8502150393087
- Date of Birth: 02/15/85
- Nationality: South African
- Driving License: Code 08
Timeline
Temp Receptionist Reliever
Christian Family Church International Ministry
06.2024 - Current
Reservation clerk
Lapeng village guest house
11.2023 - Current
Temp Coach/ Admin assistant Growth Track Department
Christian Family Church International Ministry
09.2023 - 10.2023
Examination Assistant
Ekurhuleni East TVET College
06.2019 - 07.2019
Admin Assistant
Transnet RNC
04.2019 - 10.2022
Receptionist
Transnet RNC
01.2019 - 01.2019
Senior Cabin crewmember
South African Express Airways
01.2008 - 12.2018
Cabin Crewmember
Mango Airline
04.2006 - 04.2007
Cabin Crewmember License - Customer Service
Civil Aviation Authority
Certificate - Aviation
QAS Aviation Academy
Metric Certificate - High School level
Wordsworth's
Advanced Administration and Office Management Certificate - Advanced Administration & Office Management, Computer Based Office Admin Certificate
Basitsana Training Consultants
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