Akash Ramgoon
Operations Manager
Gauteng
Summary
I am a seasoned Operations Manager with over 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities.
Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Independent thinker proudly bringing exemplary time management, public speaking and issue resolution skills developed over successful Operations Management career. Experienced professional well-versed in interpreting laws, codes and ordinances to understand how each relates to stakeholders.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
Operations Manager
Freightworx CC
9 2018 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Introduced new methods, practices, and systems to reduce turnaround time
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Devised processes to boost long-term business success and increase profit levels
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Developed and maintained relationships with external vendors and suppliers
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Group Operations Manager
Nation - ASMA - South Gate
04.2014 - 09.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Partnered with vendors and suppliers to effectively manage and budget
- Assisted in recruiting, hiring and training of team members
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Directed initiatives to improve work environment, company culture or overall business strategy
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms
- Analyzed and reported on key performance metrics to senior management
- Increased profit by streamlining operations
- Developed and implemented strategies to maximize customer satisfaction
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Transport Manager
Freightworx CC
02.2009 - 02.2013
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities
- Prepared and updated employees' daily work schedules and resolved delivery problems
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels
- Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems
- Observed staff to review compliance and safety to minimize losses due to violations or damage
- Coordinated driver dispatch to accomplish daily delivery requirements
- Organized records of vehicles, schedules and completed orders
- Developed SLA's for carriers and logistics providers, meeting defined requirements through daily management and process improvements.
Director of Operations
Shepard Transport
09.2005 - 01.2009
- Oversaw day-to-day production activities in accordance with business objectives
- Monitored office workflow and administrative processes to keep operations running smoothly
- Defined, implemented, and revised operational policies and guidelines
- Achieved team goals through formalized training plans, coaching, and performance management
- Collaborated with senior management to develop and execute long-term corporate goals and objectives
- Analyzed customer feedback and identified areas for improvement to drive business success
- Established and monitored quality assurance standards to achieve operational excellence
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits
- Developed systems and procedures to improve operational quality and team efficiency
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement
- Mentored and coached team members to foster productive and engaging work environment
- Managed purchasing, sales, marketing and customer account operations efficiently.
Operations Manager
Sentinel Logistics
04.1999 - 08.2005
- Started as Transport Planner and promoted to Operations Manager
- Managed a fleet of 900+ Truck Tractors and 1200 Staff at Depot level
- Oversaw workshop and warehouse functions with supervisors
- Implemented all in-house systems and management control
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Devised processes to boost long-term business success and increase profit levels
- Introduced new methods, practices, and systems to reduce turnaround time
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Increased profit by streamlining operations
- Analyzed and reported on key performance metrics to senior management.
Education
High School Diploma -
Shallcross Secondary School
01.1993 - 05.1993
National Certificate: Supply Chain Management - undefined
TETA
01.2022 - 04.2023
Skills
Operations Management
Problem-Solving
Budgeting and Forecasting
Cost Reduction Strategies
Customer Service
Performance monitoring
Process Improvement
Project Planning
Business Development
Contract Negotiations and Management
Risk Management Analysis and Management
Supply Chain Distribution and Logistics
Workflow Planning
Timeline
National Certificate: Supply Chain Management - undefined
TETA
01.2022 - 04.2023
Group Operations Manager
Nation - ASMA - South Gate
04.2014 - 09.2018
Transport Manager
Freightworx CC
02.2009 - 02.2013
Director of Operations
Shepard Transport
09.2005 - 01.2009
Operations Manager
Sentinel Logistics
04.1999 - 08.2005
High School Diploma -
Shallcross Secondary School
01.1993 - 05.1993
Operations Manager
Freightworx CC
9 2018 - Current
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