Venolia Leah Nontobeko Mahlangu
Pretoria
Summary
I am a very creative Admin Assistant with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven skills to partner with diverse professionals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and sales. Results-oriented strategic planner with extensive knowledge of industry practices. Diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence, and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies.
Overview
3
3
years of professional experience
Work History
Third Party Claims Admin Clerk
Quantum Sure SA Brokers (Pty) Ltd.
Pretoria
2024.01 - Current
- Registered third party claims on behalf of clients.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Organized and maintained filing systems for confidential documents.
- Scanned documents into digital formats ensuring accuracy of content.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Liaised with attorneys and third party clients to register claims.
Administrator Assistant
Quantum Sure SA Brokers (Pty) Ltd.
Pretoria
2023.01 - 2023.12
- Performed data entry into various computer systems accurately and efficiently.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
- Responded promptly to customer inquiries regarding products or services offered.
- Assisted with special projects as assigned by management team members.
- Compiled financial data from various sources for use in monthly reports.
- Developed effective filing systems for tracking important documentation related to administrative activities.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Maintained accurate department and customer records.
- Provided secretarial and office management support while building cooperative working relationships.
Quality Control Assistant
Department of Higher Education, Tshwane South Campus
Pretoria
2021.06 - 2021.10
- Assisted with maintaining quality control standards by inspecting question papers for defects.
- Assisted with maintaining quality control standards by inspecting marked answer sheets.
Education
Bachelor of Arts - Geography And Environmental Management
University of The Free State
Bloemfontein, Free-State, South Africa2019-04
High School Diploma -
Clapham High School
Pretoria, South Africa2013-12
Bachelor of Arts - Honors in Environmental Management
University of South Africa
Skills
- Attention to detail accuracy and numerical proficiency
- Excellent literacy in Word and Excel
- File Maintenance
- Good Communication skills
- Quality Control
- Strong Administrative Support Skills
- Telephone Etiquette
- Ability to organize and plan
Languages
Isindebele
First Language
English
Proficient (C2)
C2
Afrikaans
Advanced (C1)
C1
PtyPtySetswana
Intermediate (B1)
B1
References
References available upon request.
Timeline
Third Party Claims Admin Clerk
Quantum Sure SA Brokers (Pty) Ltd.
2024.01 - Current
Administrator Assistant
Quantum Sure SA Brokers (Pty) Ltd.
2023.01 - 2023.12
Quality Control Assistant
Department of Higher Education, Tshwane South Campus
2021.06 - 2021.10
Bachelor of Arts - Geography And Environmental Management
University of The Free State
High School Diploma -
Clapham High School
Bachelor of Arts - Honors in Environmental Management
University of South Africa
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