VENESSA LETLHOGONOLO MATEA
SENIOR REGISRY CLERK
PRETORIA
Summary
Enthusiastic Senior Registry Clerk eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Communication and training in Interpersonal skills. Motivated to learn, grow and excel in the organisation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
Senior Registry Clerk
Department of Basic Education
Pretoria
02.2019 - Current
- Actively listened to clients' requests, confirming full understanding before addressing concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved problems, improved operations and provided exceptional service.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Render an effective and efficient central registry and related services
- Prepare and action classified documents for filling
- Keep remittance books up to date
- Receive and register mails accordingly
- Handle telephone and other enquiries received
- Franking of mails
- Prepare and make payments of courier services
Store Manager
The Foschini Group
Pretoria
10.2013 - 02.2017
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control and store opening and closing procedures.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Self discipline and Self motivation
- Administrative skills
- Ensure continual communication between employees and goos client service at all times
Secretary
AMN PROPERTIES
Pretoria
01.2012 - 10.2012
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Composed inter-office correspondence and provided product and service information to customers.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Maintained daily report documents, memos and invoices.
- Manage directors diary and coordinates office activities
- Capture all employees information
- Assist where services are needed most and other tasks assigned by manager.
Education
No Degree - Economic Management Science
University of South Africa
Pretoria 04.2001 -
No Degree - Accounting
Dam Bussines College
04.2001 -
Skills
Analytical and Critical Thinking
Certification
Higher certificate in Economic management Science
REFERENCES
Contact Person : Jeniffer Mokwena
Contact Number : (012) 357 3052/078 429 2771
Position : Chief Registry Clerk
Employer : Department of Basic Education
Contact Person : Sana Ditshego
Contact Number : (012) 357 3113
Position : Assistant Director
Employer : Department of Basic Education
Timeline
Higher certificate in Economic management Science
10-2022
Supply Chain Management for Public Services
07-2022
Senior Registry Clerk
Department of Basic Education
02.2019 - Current
Store Manager
The Foschini Group
10.2013 - 02.2017
Secretary
AMN PROPERTIES
01.2012 - 10.2012
Computer Literacy
12-2011
Financial Accountancy
12-2008
Matric Senior Certificate
12-2007
No Degree - Economic Management Science
University of South Africa
04.2001 -
No Degree - Accounting
Dam Bussines College
04.2001 -
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