Dynamic Sales Executive with over 13 years of progressive leadership experience in high-performance contact centre and financial services environments. Proven track record of building award-winning sales divisions from the ground up, leading regulatory-compliant teams, and delivering consistent revenue growth. Recognised nationally within the Discovery Insure network, including exclusive Sales Gala qualifications and Managing Director Award recipient (2025). Known for strategic leadership, operational turnaround, and building agile, high-performing teams aligned to business objectives.
Hi, I’m
VENESHA MAHARAJ
Head Of Sales
Durban North
Summary
Overview
15
years of professional experience
Work History
FGro Red – Representative of Discovery InsureDurban, South Africa
Sales Department Head
10.2019 - Current
Job overview
- Report to: Managing Director
- Key Impact:
- Lead strategic sales direction to achieve and exceed revenue targets.
- Oversee operational performance, workforce planning, and leadership development.
- Ensure regulatory compliance and risk mitigation across all sales functions.
- Implement data-driven training and performance optimization frameworks.
- Build and sustain high-performing, accountable sales teams.
- Provide executive-level reporting and strategic input to the Managing Director.
BPO Group – (Discovery, Absa, Standard Bank and Capitec Campaign’s)
Head of Sales Operations Manager
01.2019 - 09.2019
Job overview
- Directed end-to-end sales operations, aligning branch performance to national revenue objectives.
- Led Sales Managers and Team Leaders to achieve and exceed performance targets.
- Implemented data-driven performance management frameworks, improving conversion and productivity.
- Managed operational budgets, cost control, and profitability optimisation.
- Ranked first nationally in performance against the Cape Town and Gauteng regions.
- Reported directly to the Managing Director with strategic performance insights and growth recommendations.
Mzansi Debt Clinic
Sales Manager
01.2016 - 01.2018
Job overview
- Directed full sales operations within a regulated debt review environment, achieving consistent growth targets.
- Managed Team Leaders and Supervisors, driving performance through structured KPI frameworks.
- Led recruitment, onboarding, workforce planning, and performance management processes.
- Developed and implemented departmental policies, procedures, and governance standards.
- Conducted disciplinary hearings and managed employee relations matters.
- Awarded Sales Manager of the Year (2017) for outstanding leadership and revenue performance.
The Unlimited World
Campaign Manager / Team Leader / Sales Agent
01.2014 - 01.2016
Job overview
- Progressed from Sales Agent to Campaign Manager within two years based on consistent high performance.
- Led campaign sales teams to achieve revenue and productivity targets.
- Implemented performance coaching frameworks improving closing ratios and agent productivity.
- Delivered onboarding and skills development training to strengthen team capability.
- Awarded Team Leader of the Year (2015) for outstanding leadership and results.
Astral Group
Sales Team Leader (Promoted from Closer)
01.2012 - 01.2014
Job overview
- Promoted from Closer to Sales Team Leader for outstanding performance and leadership potential.
- Developed and executed strategic sales plans to increase revenue and conversion rates.
- Recruited, coached, and managed high-performing sales teams; implemented KPI frameworks.
- Delivered targeted training to strengthen team capability and maintain compliance.
- Awarded Closer of the Year (2012) for exceptional individual and team results.
Le Morgan
Sales Representative
01.2011 - 01.2012
Job overview
- Generated leads, closed contracts, and consistently exceeded sales targets.
- Built and maintained strong client relationships, ensuring satisfaction and repeat business.
- Awarded Highest Cash Collection Achiever — youngest recipient in company history.
Education
NQF Level 8 – Honours Degree
University Overview
MBA
University Overview
NQF Level 7 – Advanced Diploma from Management
University Overview
Regulatory Exam 5 from RE5
University Overview
TEFL Certification
University Overview
Work Stress Management Certification
University Overview
Regent Business School
MBA from Leadership
04.2001
University Overview
Clairwood Secondary School
Matric
01.2010
University Overview
Head Prefect | Library Monitor
Skills
Strategic sales planning
Contact center management
FAIS compliance knowledge
Strategic talent management
Development of leadership skills
Timeline
Sales Department Head
FGro Red – Representative of Discovery Insure
10.2019 - Current
Head of Sales Operations Manager
BPO Group – (Discovery, Absa, Standard Bank and Capitec Campaign’s)
01.2019 - 09.2019
Sales Manager
Mzansi Debt Clinic
01.2016 - 01.2018
Campaign Manager / Team Leader / Sales Agent
The Unlimited World
01.2014 - 01.2016
Sales Team Leader (Promoted from Closer)
Astral Group
01.2012 - 01.2014
Sales Representative
Le Morgan
01.2011 - 01.2012
Regent Business School
MBA from Leadership
04.2001
NQF Level 8 – Honours Degree
NQF Level 7 – Advanced Diploma from Management
Regulatory Exam 5 from RE5
TEFL Certification
Work Stress Management Certification
Clairwood Secondary School
Matric
MBA
AWARDS & RECOGNITION
AWARDS & RECOGNITION
Managing Director Award – 2025, Discovery Sales Gala Qualifier – 2023 & 2024, Sales Manager of the Year – 2017, Team Leader of the Year – 2015, Closer of the Year – 2012