Venecia Nathasha Thomas
Client Liaison Specialist / Business Developement
Johannesburg
Summary
Diligent Client Liaison Specialist with strong foundation in identifying growth opportunities and building effective client relationships. Proven track record of driving revenue and fostering sustainable partnerships. Demonstrated expertise in market analysis and strategic planning.
Developed key strategic skills in fast-paced business environment, with focus on market analysis and client relationship management. Excelled in identifying growth opportunities and implementing effective strategies to drive business expansion. Seeking to transition into new field, leveraging these transferable skills to create impactful results.
Business development professional with strong expertise in identifying growth opportunities and driving strategic initiatives. Proven track record of building solid client relationships, negotiating successful deals, and contributing to significant revenue growth. Collaborative team player who adapts to changing needs, with skills in market analysis, strategic planning, and sales optimization. Known for reliability and results-driven mindset.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Business Development Consultant
Open Learning Group
Johannesburg
12.2022 - Current
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Spearheaded cross-functional teams towards achieving common goals, ensuring alignment of objectives across departments.
- Cultivated a culture of continuous improvement by encouraging feedback from team members and implementing changes based on constructive criticism.
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Drove process improvements within the organization by assessing current systems and recommending enhancements where needed.
- Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Enhanced customer experience using all omnichannel offerings.
- Verified work aligned with service levels agreed and client requirements.
- Built relationships with customers and community to promote long term business growth.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Recorded accurate and efficient records in customer database.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to event marketing, sales and brand promotion.
Client Liaison Specialist
Open Learning Group
Johannesburg
07.2020 - 11.2022
- Streamlined communication between departments, ensuring smooth project execution and increased efficiency.
- Tracked client satisfaction levels using surveys and feedback mechanisms, implementing improvements as needed.
- Answered telephone calls to provide information, resolve issues and schedule appointments.
- Assisted in training new team members on company processes and procedures related to client liaison activities.
- Completed administrative tasks such as receiving and processing documents, submitting payments, and distributing correspondence.
- Implemented strategies for improving customer retention rates by proactively addressing potential issues before they escalated into larger problems.
- Resolved conflicts and negotiated resolutions between clients and internal stakeholders, maintaining a positive working environment.
- Organized meetings, presentations, and events to inform clients about company updates and industry trends.
- Coordinated with sales representatives to provide seamless transitions from initial prospecting efforts through the entire customer lifecycle.
- Maintained detailed records of all client interactions, allowing for easy reference when addressing future needs or concerns.
- Managed client portfolios, ensuring that all relevant data was up-to-date and easily accessible for internal stakeholders.
- Collaborated with internal teams to ensure prompt delivery of products and services, exceeding client expectations.
- Identified opportunities for upselling additional products or services based on an understanding of each client''s unique needs.
- Enhanced client relations by addressing concerns and providing timely solutions to issues.
- Provided regular progress reports on projects to both clients and management teams, fostering transparency in communication.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Project Manager, Client Services
Open Learning Group
07.2018 - 06.2020
- Developed and executed comprehensive project plans to ensure timely completion of deliverables.
- Balanced competing priorities skillfully while managing multiple concurrent projects without compromising quality or deadlines.
- Optimized resource allocation, maximizing team productivity while minimizing costs associated with overtime and underutilization.
- Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.
- Conducted regular status meetings for clear communication of progress updates, risk assessments, and action items among team members.
- Negotiated contracts with vendors for cost-effective procurement of services essential for successful project completion.
- Streamlined communication channels for better collaboration with cross-functional teams, resulting in enhanced project efficiency.
- Collaborated closely with stakeholders to gather requirements, define project scope, and establish realistic timelines.
- Fostered strong relationships with clients, leading to increased contract renewals and referrals.
- Demonstrated expertise in change management processes, facilitating smooth transitions and minimizing disruptions to ongoing operations.
- Overcame obstacles swiftly by utilizing creative problem-solving techniques and leveraging resources effectively.
- Managed risks proactively by identifying potential issues and implementing mitigation strategies, ensuring smooth project progression.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Established performance and service goals and held associates accountable for individual performance.
- Developed and implemented project plans and budgets to ensure successful execution.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Project Coordinator
Open Learning Group
01.2018 - 06.2018
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Maintained database and spreadsheets with accurate inventory and status.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Kept corporate and client information confidential, adhering to data safety measures.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
- Responded to requests for information on materials to inquiring parties.
- Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
- Coordinated cross-departmental meetings to streamline project communication, enhancing team collaboration and efficiency.
- Led project documentation efforts, ensuring accurate and timely updates were accessible, significantly reducing information gaps.
- Implemented digital project tracking system, simplifying progress monitoring and improving project delivery timeframes.
- Improved project visibility and stakeholder engagement with creation of interactive project dashboard.
- Increased stakeholder satisfaction by providing comprehensive weekly project updates and forecasts.
- Streamlined procurement processes for project resources, cutting down on delays and fostering smoother project execution.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Project Manager, Client Services
Training Force
07.2017 - 12.2017
- Developed and executed comprehensive project plans to ensure timely completion of deliverables.
- Balanced competing priorities skillfully while managing multiple concurrent projects without compromising quality or deadlines.
- Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.
- Conducted regular status meetings for clear communication of progress updates, risk assessments, and action items among team members.
- Negotiated contracts with vendors for cost-effective procurement of services essential for successful project completion.
- Streamlined communication channels for better collaboration with cross-functional teams, resulting in enhanced project efficiency.
- Built high-performing teams through effective recruitment, training, motivation, and retention strategies that supported organizational goals.
- Maintained comprehensive documentation for all project phases, ensuring transparency and timely access to information for stakeholders.
- Collaborated closely with stakeholders to gather requirements, define project scope, and establish realistic timelines.
- Mentored junior team members, enhancing their skills and contributing to overall team performance improvement.
- Demonstrated expertise in change management processes, facilitating smooth transitions and minimizing disruptions to ongoing operations.
- Fostered strong relationships with clients, leading to increased contract renewals and referrals.
- Championed continuous improvement initiatives that resulted in process enhancements leading to greater client satisfaction.
- Overcame obstacles swiftly by utilizing creative problem-solving techniques and leveraging resources effectively.
- Implemented Agile methodologies to improve flexibility and adaptability throughout the project lifecycle.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed risks proactively by identifying potential issues and implementing mitigation strategies, ensuring smooth project progression.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Project Manager
Open Learning Group
05.2014 - 06.2017
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Negotiated and managed third-party contracts related to project deliverables.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
- Proved successful working within tight deadlines and a fast-paced environment.
- Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
- Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
- Managed projects from procurement to commission.
- Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
- Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
- Achieved significant improvements in project quality by establishing rigorous quality control processes.
- Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
- Enhanced project delivery times by streamlining communication channels between development and operations teams.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Streamlined project initiation processes, enabling quicker transition from planning to execution.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
- Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
- Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Reported regularly to managers on project budget, progress, and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Project Coordinator
Open Learning Group
10.2012 - 04.2014
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Created job files for each project and maintained current data in each file.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
Project Administrator
Open Learning Group
12.2010 - 10.2012
- Collaborated with cross-functional teams to ensure seamless project integration and alignment with organizational goals.
- Supported senior management in strategic planning activities related to future projects or initiatives within the organization.
- Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
- Efficiently managed incoming requests from stakeholders by prioritizing tasks based on urgency and relevance.
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Ensured compliance with company policies and industry regulations throughout all stages of a given project''s lifecycle.
- Established strong relationships with internal departments such as finance and procurement for smooth collaboration in meeting project requirements.
- Assisted in the preparation of final project reports and presentations through thorough analysis of quantitative data and qualitative feedback.
- Facilitated regular team meetings for effective communication, collaboration, and problem-solving efforts.
- Wrote numerous project proposals in conjunction with company and departmental goals according to strict timelines.
- Executed on-time, under-budget project management on complex financial issues for senior leadership.
- Improved overall team performance by providing ongoing training opportunities in relevant skills and software tools.
- Communicated with stakeholders on job milestones.
- Directed projects according to schedule and quality demands.
- Developed and maintained positive relationships with clients and other stakeholders.
- Sourced suppliers and purchased necessary materials for work.
- Created and implemented plans to maximize efficiency of workers.
Call Centre Agent
Open Learning Group
02.2010 - 11.2010
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Identified upselling opportunities to increase revenue generation.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Reconciliation Clerk
Standard Bank of South Africa
03.2007 - 01.2010
- Minimized financial risks by continuously monitoring and reporting irregularities to management.
- Maintained up-to-date knowledge of relevant accounting principles, ensuring accurate application within the reconciliation process.
- Assisted in the timely completion of month-end closing procedures by accurately performing reconciliations within deadlines.
- Streamlined the reconciliation process for improved efficiency and reduced errors through close collaboration with accounting team members.
- Improved audit readiness by maintaining accurate records and supporting documentation for all account reconciliations.
- Supported annual budget preparation activities through detailed analysis of historical financial data and trends.
- Promoted continuous improvement within the finance team by participating in training sessions, sharing best practices, and providing constructive feedback on processes where applicable.
- Reduced manual entry errors by implementing automated tools for data input during the reconciliation process where possible.
- Increased departmental efficiency by regularly updating and refining standard operating procedures related to account reconciliations.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Data Capturer
Standard Bank Group
07.2003 - 05.2005
- Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
- Maintained strict confidentiality while handling sensitive client information and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified accuracy and validity of data entered in databases
- Obtained scanned records and uploaded into database.
- Scanned documents and saved in database to keep records of essential organizational information.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
- Enhanced data accuracy by meticulously entering and verifying information in various databases.
- Ensured timely completion of assigned tasks, maintaining a high level of professionalism under pressure and tight deadlines.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Provided exceptional customer service when responding to inquiries related to captured data or other relevant issues.
- Reduced manual input errors with thorough proofreading and attention to detail in all data entries.
- Maintained files, records, and chronologies of entry activities.
- Collaborated with team members to complete large-scale data capture projects on time and within budget constraints.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Optimized workflow processes by identifying areas of improvement in current data capture methods.
- Streamlined data processing tasks for increased efficiency and productivity.
Education
Bachelor of Science - Bachelor of Commerce in International Business Man
MANCOSA
Johannesburg 04.2001 -
Project Management SLP
Open Learning Group
Johannesburg, South Africa 01.2025 - 06.2025
Certificate of Business Practices
Business School of Potchefstroom
North West07-2012
Skills Development Facilitator
Open Learning Group
Johannesburg, South Africa02-2012
Certificate in BookKeeping
Damlin
Johannesburg, South Africa11-2006
Certificate in Practical Accounting
Damlin
Johannesburg, South Africa11-2006
Skills
Relationship management
Key account management
Project management
Account management
Customer relationship management
Client onboarding
B2B background
Problem-solving
Self motivation
Adaptability and flexibility
Interpersonal skills
Problem-solving abilities
Relationship building
Team building
Attention to detail
Timeline
Project Management SLP
Open Learning Group
01.2025 - 06.2025
Business Development Consultant
Open Learning Group
12.2022 - Current
Client Liaison Specialist
Open Learning Group
07.2020 - 11.2022
Project Manager, Client Services
Open Learning Group
07.2018 - 06.2020
Project Coordinator
Open Learning Group
01.2018 - 06.2018
Project Manager, Client Services
Training Force
07.2017 - 12.2017
Project Manager
Open Learning Group
05.2014 - 06.2017
Project Coordinator
Open Learning Group
10.2012 - 04.2014
Project Administrator
Open Learning Group
12.2010 - 10.2012
Call Centre Agent
Open Learning Group
02.2010 - 11.2010
Reconciliation Clerk
Standard Bank of South Africa
03.2007 - 01.2010
Data Capturer
Standard Bank Group
07.2003 - 05.2005
Bachelor of Science - Bachelor of Commerce in International Business Man
MANCOSA
04.2001 -
Certificate of Business Practices
Business School of Potchefstroom
Skills Development Facilitator
Open Learning Group
Certificate in BookKeeping
Damlin
Certificate in Practical Accounting
Damlin
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