Velile Caiphus Kama
Welkom,Free State
Summary
Hospitality professional with 3+ years of experience in restaurant operations and customer service. Shift supervisor leading front-of-house teams to deliver consistent guest satisfaction. Strengths include training, service standards, and resolution of customer issues. Seeking roles in international cruise operations or top-tier hospitality organizations.
Overview
4
4
years of professional experience
Work History
Shift Supervisor / Team Leader
Roxy's Diner & Ice Cream Parlour
Welkom
02.2025 - Current
- Lead and supervise front-of-house staff during daily operations.
- Conducted shift briefings and assigned waiter sections to ensure efficient service flow.
- Outlined daily tasks for staff to ensure smooth operations.
- Maintain excellent guest satisfaction by resolving customer concerns professionally.
- Perform daily cash-ups and reconcile sales.
- Supervise opening and closing procedures.
- Monitored food presentation and service quality to uphold guest satisfaction.
- Coordinate communication between kitchen and service staff.
- Supported staff development through coaching and on-floor training, enhancing team skills.
- Previously appointed as a Waiter before being promoted to Shift Supervisor in recognition of strong performance and leadership.
Waiter
Panarottis
Welkom
03.2023 - 01.2025
- Delivered exceptional customer service in a busy restaurant environment.
- Recorded precise food and beverage orders using POS system to ensure accuracy and customer satisfaction.
- Delivered meals and beverages promptly, enhancing dining experience for customers.
- Managed customer payments and cash transactions with attention to detail, ensuring financial accuracy.
- Prepared dining areas following mise en place standards.
- Worked closely with kitchen staff to ensure timely service.
- Contributed to smooth restaurant openings by organizing supplies and ensuring cleanliness., closing, and restaurant cleanliness.
Shop Floor Assistant
Crazy Plastics Mega
Welkom
10.2022 - 03.2023
- Guided customers in product selection and addressed enquiries to enhance shopping experience.
- Restocked shelves and ensured merchandising standards to improve product visibility.
- Organized stock and conducted regular audits to maintain inventory accuracy and optimize stock levels.
- Updated pricing and promotional displays.
- Supported till operations during busy trading periods.
Education
National Senior Certificate -
Welkom High School
62 Falstaff St, Bedelia, Welkom, 945901-2018
Skills
- Shift Management
- Team Leadership
- Guest Service Excellence
- Food & Beverage Service
- Dining service
- POS Systems
- Cash management
- Complaint Resolution
- Upselling Techniques
- Table Service
- Food Safety & Hygiene
- Stock Management
- Training and coaching
- Time Management
- Multitasking
- Communication Skills
Personal Information
- Driving License: Code 10
- ID Type: Passport
- ID Number: Available
ADDITIONAL INFORMATION
- Valid South African Passport
- Code 10 Driver's Licence
- Willing to relocate internationally
- Able to work flexible shifts, weekends, and extended contracts
Timeline
Shift Supervisor / Team Leader
Roxy's Diner & Ice Cream Parlour
02.2025 - Current
Waiter
Panarottis
03.2023 - 01.2025
Shop Floor Assistant
Crazy Plastics Mega
10.2022 - 03.2023
National Senior Certificate -
Welkom High School