Verqueline Vandermerwe
Administrator
Roodepoort
Summary
Dynamic and detail-oriented professional with substantial experience in order processing and administrative support. Adept at managing multiple tasks efficiently while delivering exceptional service to clients and colleagues alike. Strong ability to communicate clearly and effectively, ensuring accurate order fulfillment and fostering positive relationships with stakeholders.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Orders Clerk
PFM
07.2024 - Current
- Receiving orders from customers via various channels (phone, email, online).
- Capturing and processing orders accurately.
- Coordinating communication between suppliers and wholesalers.
- Verifying order information for accuracy and completeness.
- Responding to customer inquiries about orders.
- Handling order changes, cancellations, and returns.
- Providing excellent customer service throughout the order process.
Admin Assistant
Skill Collective
02.2016 - 09.2020
- Answering and directing phone calls.
- Managing correspondence: This includes sorting and distributing mail, drafting emails and letters, and responding to inquiries.
- Maintaining files and records: They may be tasked with organizing and maintaining physical and electronic files, databases, and records.
- Data entry and documentation: Administrative assistants may need to input data into spreadsheets or databases, as well as prepare reports, presentations, and other documents.
- Providing administrative support to staff: This can involve assisting colleagues with various tasks, such as copying documents, ordering office supplies, or arranging catering for meetings.
- Conducting research: Administrative assistants may be asked to gather information or conduct research on various topics as needed.
- Handling confidential information: Administrative assistants often deal with sensitive information and must maintain confidentiality and discretion at all times.
- Assisting with special projects: They may be assigned specific projects or tasks by management that require research, analysis, and coordination.
- Providing customer service: Administrative assistants may interact with clients, customers, or visitors to the office and must represent the organization in a professional and courteous manner.
- Supporting HR functions: This can include assisting with recruitment efforts, onboarding new employees, or maintaining personnel records.
- Managing office communications: Administrative assistants may be responsible for distributing internal communications, such as memos or newsletters, and ensuring that important information reaches all staff members.
Check-in and Ticket Sales Agent
Lanseria Airport
07.2013 - 01.2016
- Greeting passengers and providing assistance with check-in procedures.
- Issuing boarding passes and baggage tags.
- Checking passengers' identification and travel documents.
- Weighing and tagging baggage and ensuring compliance with airline regulations.
- Assisting passengers with special needs, such as wheelchair assistance or language interpretation.
- Providing information about flight schedules, delays, gate changes, and other relevant updates.
- Processing ticket sales and reservations, including upgrades and changes to existing bookings.
- Handling cash, credit card transactions, and other forms of payment.
- Resolving customer complaints and addressing any issues or concerns in a professional manner.
- Collaborating with other airport personnel, including security and ground staff, to ensure a smooth passenger experience.
- Adhering to safety and security protocols, including screening passengers and their baggage as required.
- Maintaining a clean and organized work area, including ticket counters and self-service kiosks.
- Adhering to airline policies and procedures, as well as industry regulations and standards.
- Participating in training programs to stay updated on changes in procedures, technology, and airline policies.
- Working efficiently under pressure, especially during peak travel times or in situations requiring quick problem-solving skills.
Administrator & Receptionist
Wozani Car rental
02.2013 - 05.2013
- Managing and organizing administrative functions within the office.
- Maintaining office systems, including data management and filing.
- Handling correspondence, both incoming and outgoing, including emails, letters, and packages.
- Managing office supplies and inventory, including ordering and restocking as needed.
- Handling confidential information with discretion and professionalism.
- Liaising with other departments, clients, and external vendors as needed.
- Providing general administrative support to staff and management.
- Greeting and welcoming visitors in a professional and friendly manner.
- Answering and directing phone calls to appropriate individuals or departments.
- Managing the reception area, including keeping it clean, organized, and presentable.
- Handling incoming and outgoing mail, packages, and deliveries.
- Scheduling appointments and maintaining calendars for staff members.
- Providing information to visitors about the organization, its services, and its policies.
- Assisting with basic inquiries and directing visitors to the appropriate resources.
- Operating office equipment such as printers, copiers, and fax machines.
- Assisting with administrative tasks such as data entry, filing, and document preparation.
- Maintaining security by monitoring access to the building and issuing visitor badges as needed.
Administrator and Assistant to Recruitment Specialist
Skill Collective
07.2011 - 12.2011
- Answering and directing phone calls.
- Managing correspondence: This includes sorting and distributing mail, drafting emails and letters, and responding to inquiries.
- Maintaining files and records: They may be tasked with organizing and maintaining physical and electronic files, databases, and records.
- Data entry and documentation: Administrative assistants may need to input data into spreadsheets or databases, as well as prepare reports, presentations, and other documents.
- Providing administrative support to staff: This can involve assisting colleagues with various tasks, such as copying documents, ordering office supplies, or arranging catering for meetings.
- Conducting research: Administrative assistants may be asked to gather information or conduct research on various topics as needed.
- Handling confidential information: Administrative assistants often deal with sensitive information and must maintain confidentiality and discretion at all times.
- Assisting with special projects: They may be assigned specific projects or tasks by management that require research, analysis, and coordination.
- Providing customer service: Administrative assistants may interact with clients, customers, or visitors to the office and must represent the organization in a professional and courteous manner.
- Supporting HR functions: This can include assisting with recruitment efforts, onboarding new employees, or maintaining personnel records.
- Managing office communications: Administrative assistants may be responsible for distributing internal communications, such as memos or newsletters, and ensuring that important information reaches all staff members.
- Assisting the recruitment specialist with sourcing and screening candidates for open positions.
- Posting job advertisements on various platforms, including job boards, social media, and company websites.
- Reviewing resumes and applications to identify qualified candidates for specific roles.
- Conducting initial phone screenings with candidates to assess their qualifications and interest in the position.
- Coordinating and scheduling interviews between candidates and hiring managers.
- Assisting with the preparation of interview materials, including interview questions and evaluation forms.
- Providing feedback to candidates and keeping them informed throughout the recruitment process.
- Maintaining candidate databases and tracking recruitment metrics, such as time-to-fill and source of hire.
Check-in and Ticket Sales Agent
Lanseria Airport
12.2008 - 06.2011
- Greeting passengers and providing assistance with check-in procedures.
- Issuing boarding passes and baggage tags.
- Checking passengers' identification and travel documents.
- Weighing and tagging baggage and ensuring compliance with airline regulations.
- Assisting passengers with special needs, such as wheelchair assistance or language interpretation.
- Providing information about flight schedules, delays, gate changes, and other relevant updates.
- Processing ticket sales and reservations, including upgrades and changes to existing bookings.
- Handling cash, credit card transactions, and other forms of payment.
- Resolving customer complaints and addressing any issues or concerns in a professional manner.
- Collaborating with other airport personnel, including security and ground staff, to ensure a smooth passenger experience.
- Adhering to safety and security protocols, including screening passengers and their baggage as required.
- Maintaining a clean and organized work area, including ticket counters and self-service kiosks.
- Adhering to airline policies and procedures, as well as industry regulations and standards.
- Participating in training programs to stay updated on changes in procedures, technology, and airline policies.
- Working efficiently under pressure, especially during peak travel times or in situations requiring quick problem-solving skills.
Education
Matric - Afrikaans, English, Life Science, Physical science, Geography, Life Orientation, Maths Literacy
Phoenix College
01.2008 - 12.2008
Skills
- excellent communication skills
- Strong attention to detail
- Proficiency in using computer software and systems
Personal Information
- Date of Birth: 09/18/1990
- Gender: Female
- Race: Black
- Nationality: South African
Timeline
Orders Clerk
PFM
07.2024 - Current
Admin Assistant
Skill Collective
02.2016 - 09.2020
Check-in and Ticket Sales Agent
Lanseria Airport
07.2013 - 01.2016
Administrator & Receptionist
Wozani Car rental
02.2013 - 05.2013
Administrator and Assistant to Recruitment Specialist
Skill Collective
07.2011 - 12.2011
Check-in and Ticket Sales Agent
Lanseria Airport
12.2008 - 06.2011
Matric - Afrikaans, English, Life Science, Physical science, Geography, Life Orientation, Maths Literacy
Phoenix College
01.2008 - 12.2008
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