VASCO JOSE MATOSSE
Technical Support Representative
Randburg
Summary
Technology has become a significant part of my career. Throughout the years of my experience—I have been exposed to the dynamic and ever changing environment which has contributed to my growth. Over the years, I have become adept in numerous enterprises systems, hardware and business support; making me more confident in my field.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
IT Administrator
Surtech Solutions
05.2024 - 08.2025
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Safeguarded sensitive information with robust data encryption techniques and secure password management practices.
- Monitored server performance using advanced diagnostic tools leading to proactive identification of potential bottlenecks before impacting operations negatively.
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
- Evaluated emerging technologies and provided strategic recommendations to senior leadership for potential adoption in support of business objectives.
Technical Support Representative
LexisNexis South Africa
06.2023 - 05.2024
- System administration.
- Customer support for LexisNexis software and web apps
- Document cases.
- Escalating to third party vendors.
- Remote customer support (USA,CANADA, UK).
- End-user training.
- Investigating Issues affecting Customers
- Implementing technical solutions.
- Resetting passwords for users and clients.
- Troubleshooting invoice errors on CounselLink.
- Technical support.
- Incident & service management.
- System analysis & security
- Customer service via email, calls and chat.
Information Technology Field Support Administrator
CEVA Logistics
04.2022 - 06.2023
- System administrations (South Africa, Angola, Botswana, Kenya).
- WAN and LAN support.
- Hardware and Software Support
- Software Support (Matrix OFS, Windows, MS Office, Antivirus, IBM Iseries, Internet, and all business applications.)
- Daily Backups of all local systems.
- Support operations, taking on new customers into business systems.
- IT Infrastructure compliance management.
- IT procurement and project coordination.
- Appical system administration.
- IT Infrastructure implementation.
- Escalates and document bugs, queries, and issues, which require development solutions for resolution.
- End-user training.
- Setting up new staff, IMEA scope.
- Asset Management.
- Auditing security logs and documenting findings.
- Drafting technical specifications.
- Incident management & service management
Information Technology intern
CEVA Logistics
10.2020 - 04.2022
- System administrations
- WAN and LAN support and maintenance- ensuring that the LAN is available and maintained and the wireless infrastructure functional
- Hardware and Software Support
- Software Support (Matrix OFS, Windows, MS Office, Antivirus, IBM Iseries, Internet, and all CEVA applications.)
- Support operations with taking on new customers into CEVA systems
Education
Post Graduate Diploma in IT Management - IT Management
Mancosa
Johannesburg, South Africa 04.2001 -
BA - Information Technology in business systems
Rosebank College IIE
12.2020
High School - undefined
The Hill High School
12.2015
Skills
Linux server administration
Windows server administration
Active Directory and Azure AD
TCP/IP and Network knowledge
IT security & compliance
Printer & Desktop hardware support
Voip understanding
Microsoft office 365
MAC and Android support
Wordpress
Network troubleshooting
IT inventory management
Design of Networks and Interpretation
Hyper V and Vmware
Programming Logic and design
undefinedCertification
- NDG Linux Unhatched NDG Linux Unhatched
- Cisco Networking AcademyCisco Networking
- Academy Issued Feb 2022
References
Reshme, Palani, Information Technology Specialist, +27 82 779 7029, CEVA Logistics
Interests
Web designing & music production
Accomplishments
- Deploying 4 Linux file transfer servers to other branches.
- Being elected to be part of the leadership committee in CEVA.
- Being part of the implementation and management of CEVA onboarding App for Africa.
Timeline
IT Administrator
Surtech Solutions
05.2024 - 08.2025
Technical Support Representative
LexisNexis South Africa
06.2023 - 05.2024
Information Technology Field Support Administrator
CEVA Logistics
04.2022 - 06.2023
Information Technology intern
CEVA Logistics
10.2020 - 04.2022
Post Graduate Diploma in IT Management - IT Management
Mancosa
04.2001 -
High School - undefined
The Hill High School
BA - Information Technology in business systems
Rosebank College IIE
Similar Profiles
Radiyyah EssopRadiyyah Essop
Operations Assistant at Surtech Solutions (Pty) LtdOperations Assistant at Surtech Solutions (Pty) Ltd
Urumadla RameshUrumadla Ramesh
Werk Permit Reciever at Surtech InternationalWerk Permit Reciever at Surtech International
Elizebeth GhilbertElizebeth Ghilbert
Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)
Christelle Oukouomi NoutchieChristelle Oukouomi Noutchie
Professional Nurse Specialty Psychiatry at Tara The H Moross Psychiatric HospitalProfessional Nurse Specialty Psychiatry at Tara The H Moross Psychiatric Hospital
Carol PereiraCarol Pereira
Branch Manager at Ace FurnitureBranch Manager at Ace Furniture