Varadhan Chetty
Banking
Scottburgh,KZN
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
21
21
years of professional experience
Work History
Team Leader
First National Bank
06.2024 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Manage and distribute sales target to individual team members.
- Manage Team to meet all KPI on sales Scorecard.
- Manage Customers Experience at the branch and Solve customer Complaints timeousl.
Relieve Branch Controller
First National Bank
11.2022 - 05.2024
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Managed branch cost.
- Managed Sales Team without Sales Team leader
- Managed operations of the branch and Audit
Teller Coordinator
First National Bank
09.2009 - 10.2022
- Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Complied with internal controls.
- Managed cash in branch for tellers and ATM.
- Trained and coach 4 tellers on banking operations to provide exceptional customer service.
- Managed risk of cash flow in branch.
- Relieved Branch administrator In their absence.
- Managed procurement.
Admin Clerk FNB Card
First National Bank
02.2004 - 06.2009
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed the FNBCARD@FNB.CO.ZA email for South Africa.
- Managed all FNB Card email request And distributed work to the Team.
Sales and Service Team Leader
First National Bank
01.2004 - 02.2006
- Drove team revenue totals by bringing in top sales numbers.
- Nurtured a customer-centric mindset within the team, prioritizing exceptional service delivery and cultivating long-term relationships that drove sustained business success.
- Improved team efficiency with the introduction of a new CRM system for better lead tracking and management.
- Contributed to company growth by identifying new market opportunities and expanding client base.
Teller
First National Bank
03.2003 - 12.2003
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Education
Management of Technology And Innovation - Banking And Financial Support Services
Da Vinci, South Africa
Bedford Gardens, South Africa09.2014
No Degree - National Certificate in Banking
Milpark Business School
Durban, South Africa02.2010
High School Diploma -
Roseville Secondary
Umzinto12.1996
Languages
English
Advanced (C1)
Skills
Safety processes and procedures
Client Service
Staff education and training
Daily workflow improvement
Problem-Solving
Performance improvement
Planning and Coordination
Timeline
Team Leader
First National Bank
06.2024 - Current
Relieve Branch Controller
First National Bank
11.2022 - 05.2024
Teller Coordinator
First National Bank
09.2009 - 10.2022
Admin Clerk FNB Card
First National Bank
02.2004 - 06.2009
Sales and Service Team Leader
First National Bank
01.2004 - 02.2006
Teller
First National Bank
03.2003 - 12.2003
Management of Technology And Innovation - Banking And Financial Support Services
Da Vinci, South Africa
No Degree - National Certificate in Banking
Milpark Business School
High School Diploma -
Roseville Secondary