Van Wyk VAN WYK

A talented and energetic Customer Service Manager with 16 years’ experience in the Customer Service field. ln my current position, I maintain an exceedingly functional office environment while providing customer support for a fast-paced Financial Services industry. I have a capability for problem- solving and work well independently and little oversight I respond to requests colleagues and clients in a timely manner and an adept at prioritizing multiple ongoing projects. I bring a resourceful, flexible, and hard-working attitude to this role.

• Manage a team of 24 employees Compiling monthly reports to present to Exco Executives. Responsible for all escalated complaints. Oversee the social media platforms for the Business. Coaching and training the staff. Oversea and Manage all Social Media platforms. Working with all third-party Stakeholders. Handle Salaries and commissions and submit to Payroll Manage KPI’s for the entire team’s performance Assigning working duties to the Team Department and company updates Organize department events (Awards, Birthdays, Work Anniversary, Lunches, Teambuilding. Manage department meetings and one on one meetings. Liaise daily with the operations team ensuring our customer expectations are met.

I played first team rugby in high school at Monument High School. Played National, played for the Nike Academy Team.

I also love running in school i was a top runner and these days run in the park-run events around Johannesburg for fun.