Dynamic Executive Secretary/Office Administrator and experienced Merchandise Manager with strong administration skills. Adept at seamlessly adapting to new environments, identifying potential problems, and implementing creative solutions. Skilled in inventory management, product launches, and driving sales growth. Known for organizational prowess, exceptional problem-solving abilities, and attention to detail. Tech-savvy and committed to delivering outstanding customer service. Ready to support executive-level decision-making and drive success in any dynamic corporate environment.
Overview
34
34
years of professional experience
Work History
Director
Pacific Marvel - Clothing Exporter
11.2019 - Current
Trend research: Conduct travel bookings and coordinate logistics for trend trips abroad to identify market trends aligning with customer needs and target market preferences.
Identify styles suitable for execution and delivery to customers while considering their target audience.
Administration: Conduct all administration tasks such as typing documents, preparing presentations, and handling expense reports.
Customer sales management: Call on and sell to retail buyers within the clothing industry in the South African market.
Supplier sourcing: Identify, train, cost, and develop new suppliers to ensure a reliable and diverse supply chain.
Production management: Oversee the production process from cost analysis to port handover, ensuring timely delivery of high-quality garments.
Financial management: Oversee the financial process from order inception to shipping, customs clearance, and invoicing.
Personnel management: Manage a team of seven staff members, oversee six factories, and liaise with eleven retail buyers.
Control and manage the entire process of bulk garment production from start to finish, ensuring adherence to quality standards and customer requirements.
Coordinate travel bookings and logistics for team members, including arranging accommodations and transportation for business trips.
Training & Development: Training new staff on customer requirements and in-house computer programs to ensure smooth operations and optimal performance.
Merchandise Manager
Grandtex Ltd
05.2000 - 10.2019
Market Trend Analysis: Oversees trend research initiatives, including international travel to identify market trends aligned with customer needs. Provides analytical reports to management for strategic decision-making.
Product Styling and Delivery: Collaborates with teams to identify and execute styles tailored to customer preferences. Ensures efficient delivery while maintaining focus on target markets.
Customer Relationship Management: Manages relationships with retail buyers in multiple global markets. Coordinates sales activities and fosters strong partnerships to drive business growth.
Supplier Management: Leads supplier sourcing efforts, including recruitment, training, and cost analysis. Develops robust supplier networks to support production needs and ensure quality standards.
Production Oversight: Monitors production processes from cost analysis to port handover. Implements strategies to optimize efficiency, minimize costs, and meet project deadlines.
Financial Reporting: Prepares sales and cost of sales reports for CEO review. Manages projected targets and monitors departmental expenses to ensure alignment with financial objectives.
Cost Control: Implements cost-control measures within the department to optimize resource allocation and maximize profitability.
Personnel Management: Manages a diverse team of 15 in-house staff, coordinates activities across 19 factories, and liaises with 37 retail buyers. Provides leadership, guidance, and support to achieve departmental goals.
Process Management: Oversees the end-to-end production process for bulk garment manufacturing. Develops and implements standard operating procedures (SOPs) to streamline operations and ensure consistency.
Training and Development: Develops in-house SOPs and training manuals. Facilitates training sessions to onboard new staff, ensuring comprehension of customer requirements and internal systems.
Other Roles
Other Companies
01.1990 - 01.1996
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Education
Postgraduate Certificate in Early learning -
UNIVERSITY OF RHOEHAMPTON
01.2018
Postgraduate Diploma in Business Administration -
UNIVERSITY OF LIVERPOOL
01.2013
Skills
Administrative proficiency
Exceptional problem-solving
Strong multitasking
Tech-savviness
Adaptability to change
Excellent communication
Detail-oriented
Organizational skills
Proactive and self-motivated
Discretion and trustworthiness
Collaborative team player
Customer service focus
Resourceful problem solver
Other Experience
Local manufacturing company 1996 – 1999 (ref: Simona Mugnai +27832330146)
Footwear factory – 1993 -1996 (ref: Louise Mitchell +27825550172)
Properter developer – 1990 – 1993 (debtors clerk and general reception)