Vannesa Maphumulo
Administrator
Johannesburg
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrator position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Billing Clerk
Merchants SA Comcast
07.2023 - 02.2024
- Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
- Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
- Reduced late payments through consistent communication with clients and proactive problem-solving efforts.
- Reviewed contracts to ensure accurate billing terms were applied, providing a strong foundation for the invoicing process.
- Handled account payments and provided information regarding outstanding balances.
Case Administrator
Europ Assistance
12.2022 - 06.2023
- Reduced processing time for new cases by creating a standardized intake procedure and checklist.
- Attending to emergency calls requiring ambulance, fire department and saps transferring to the requested department liaising with the client until they get assistance. Built customer loyalty by placing follow-up calls. Demonstrating empathy and understanding when talking to customers
- Provide assistance with outgoing calls for funeral product. Manage repatriation of mortal remains. Record case information, complete accurately all necessary forms and produce statistical reports. Adjudicate claims as per insurance terms and conditions.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and protecting privacy rights.
Sales Associate
Great Results
01.2019 - 03.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
120 Hours TEFL Certificate -
Teacher Record
Johannesurg 04.2001 -
High School Diploma -
Reasoma Secondary School
Johannesburg 04.2001 -
Skills
- Customer Communication
- Collections duties
- MS Office
- Relationship Building
- Client Account Management
- Upselling
- Order Processing
Timeline
Billing Clerk
Merchants SA Comcast
07.2023 - 02.2024
Case Administrator
Europ Assistance
12.2022 - 06.2023
Sales Associate
Great Results
01.2019 - 03.2022
120 Hours TEFL Certificate -
Teacher Record
04.2001 -
High School Diploma -
Reasoma Secondary School
04.2001 -
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