Vanesserie Manichand
Gauteng
Summary
Dynamic and results-driven Strategic Relationships Manager with over 9 years of experience in the South African B-BBEE sector. Proven expertise in developing and managing high-value client relationships, driving revenue growth, and delivering B-BBEE-aligned solutions that support transformation goals. Adept at navigating complex regulatory environments, building trust with stakeholders, and identifying strategic partnerships that maximize client empowerment scores and ROI. Collaborative leader who partners with coworkers to promote an engaged and empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning, and organizational skills built during a successful career. Equips employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends, and regulatory requirements of industry operations. Talented leader with an analytical approach to business planning and day-to-day problem-solving.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
33
33
years of professional experience
Work History
Strategic Relationships Manager
Signa Group
03.2016 - Current
- Manage a portfolio of high-value clients seeking B-BBEE solutions, including equity partnerships, ESD programs, and skills development initiatives.
- Develop customized empowerment strategies aligned with each client's scorecard requirements and business objectives.
- Drive consistent revenue growth through upselling, cross-selling, and new client acquisition.
- Collaborate with legal and compliance teams to ensure alignment with the B-BBEE Codes of Good Practice.
- Maintain strong relationships with key stakeholders, including verification agencies, consultants, and industry regulators.
- Led the successful onboarding of major clients, contributing 80% to overall revenue growth.
- Identified and developed strategic partnerships within the transformation ecosystem.
- Provided advisory support to SMEs and corporates on B-BBEE strategy implementation.
- Delivered workshops and training sessions on compliance and sector-specific codes.
- Worked closely with internal teams to ensure seamless delivery of solutions.
- Successfully structured over R10 Million ESD and R70 Million Skills Development programs improving client B-BBEE levels.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Self Employed
Angel Hair Distribution
07.2014 - 02.2016
- Importing of Natural Hair and Hair Products from Asia.
- Marketing and Sales to Salons and Individuals.
- Facilitate Forex payment and Bank reconciliation.
- Prepare VAT and Customs Supporting Documents for Accountant.
- Manage Stock Levels and market and customer expectations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Key Account Manager – Development and Strategic
MTN Service Provider
05.2011 - 06.2014
- Developed and executed strategic plans for Development, Key, and Strategic accounts, aligning with MTN SA's marketing and channel objectives.
- Set and achieved acquisition, retention, and profitability targets across the assigned portfolio.
- Translated long-term strategy into actionable account and operational plans, considering market conditions, competitor activity, and business interdependencies.
- Led continuous process improvements and introduced innovative approaches to portfolio growth and management.
- Managed full sales lifecycle including prospecting, tendering, negotiations, and closing within a mixed portfolio.
- Built and nurtured accounts from new business to Strategic Account level, ensuring consistent revenue growth and client satisfaction.
- Developed and maintained commercial relationships, ensuring alignment with MTN’s policies and pricing strategies.
- Created and executed promotional plans, forecasted sales and retention figures, and optimized product mix to increase revenue.
- Strengthened cross-functional collaboration with internal stakeholders (e.g., CMO, NWG, IS, CFO) to ensure client requirements and SLAs were met.
- Managed escalations and provided pilot project support, ensuring high levels of customer satisfaction.
- Identified service enhancement opportunities through market trend analysis and client feedback.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed and delivered presentations to key customers to position products and services.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Expanded key account base by identifying and cultivating new business opportunities.
- Supported sales and reporting for large and medium-sized accounts.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Built and maintained strong client relationships to drive business growth.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Initiated cross-selling and upselling strategies to maximize account revenue potential.
- Fostered strong client relationships, leading to increased loyalty and repeat business.
- Conducted comprehensive market analysis to identify new sales opportunities, significantly expanding client base.
- Facilitated training sessions for new account management staff, sharing best practices and experiences.
- Tailored sales pitches to address unique challenges and needs of each key account, improving conversion rates.
- Identified and resolved potential account issues before they escalated, maintaining high levels of client satisfaction.
- Organized and participated in industry events and conferences to network and promote company offerings to potential clients.
- Improved client retention rates with personalized follow-up strategies and problem-solving techniques.
- Managed complex negotiations with key accounts, securing long-term partnerships.
- Implemented feedback mechanisms with key accounts to gather insights and guide future product enhancements.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Engaged in continuous learning to stay abreast of industry trends and competitive landscape, applying insights to account strategies.
- Collaborated with product development teams to tailor offerings to key account needs, enhancing product relevance and appeal.
- Delivered detailed product presentations, effectively communicating value propositions and features to decision-makers.
- Enhanced key account satisfaction by developing and implementing tailored account management strategies.
- Drove revenue growth by negotiating favorable contract terms with major accounts.
- Coordinated with marketing teams to create account-specific promotional materials, increasing brand visibility and engagement.
- Developed comprehensive account plans, setting clear objectives and strategies for growth.
- Developed and maintained strong relationships with key clients to ensure long-term business growth.
- Streamlined internal communication processes, ensuring team members were aligned with account objectives and strategies.
- Leveraged CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting.
- Met existing customers to review current services and expand sales opportunities.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Contributed to event marketing, sales and brand promotion.
- Built diverse and consistent sales portfolio.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed, maintained and utilized diverse client base.
- Presented professional image consistent with company's brand values.
- Trained new employees on customer service, money handling and organizing strategies.
- Consulted with businesses to supply accurate product and service information.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained current knowledge of evolving changes in marketplace.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stayed current on company offerings and industry trends.
- Generated advertising brochure for vendor use.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Contributed to team objectives in fast-paced environment.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
Logistic Finance Manager
MTN Service Provider
10.2009 - 04.2011
- Forecasted, developed, and optimized operating budgets for the Logistics Finance Department, ensuring alignment with CSSO approvals and cost-efficiency.
- Monitored expenditure, identified cost-saving opportunities, and implemented resource optimization initiatives.
- Led month-end close processes, ensuring accurate reporting, variance analysis, and compliance with IFRS.
- Oversaw general ledger reconciliations, audit support, and the proper mapping of receivables and inventory transactions.
- Directed month-end closure for inventory and purchasing modules; ensured accurate costings and product code creation for items like handsets, SIM kits, and airtime.
- Coordinated monthly and annual stock counts and addressed system and operational queries related to inventory.
- Implemented systems to manage commission accruals in line with commercial contracts.
- Oversaw claims processing and validated pricing databases and discount procedures for both direct and indirect channels.
- Reviewed and approved supplier invoices and payments, ensuring compliance with VAT legislation and Delegation of Authority policies.
- Managed foreign exchange procurement for inventory imports, liaising with Treasury and banking partners.
- Acted as the key liaison during internal and external audits; addressed audit findings and implemented corrective actions across the supply chain function.
- Managed warranty claims and operational finance for High Volume Repair Centres.
- Identified and mitigated financial and operational risks, ensuring enhanced process efficiency and revenue protection.
Logistic Finance Supervisor
MTN Service Provider
07.2005 - 09.2009
- Reviewed and validated month-end financial journals, including commission journals for prepaid airtime across wholesalers, retailers, dealers, and banks.
- Ensured accuracy and completeness of revenue and cost of sales journals; conducted reasonability checks using trend and flux reports.
- Reconciled logical airtime (PPMS & Oracle) and ensured proper posting in Oracle Financials.
- Coordinated OPEX and CAPEX budgeting for Distribution & Fulfilment; liaised with cost centre managers for reforecasting and variance reporting.
- Uploaded and managed data within Oracle Financial Analyzer (OFA); analysed monthly reports and addressed anomalies with stakeholders.
- Oversaw order management processes for logical and Mcharge orders, ensuring accurate capture and timely resolution of interface issues between inventory and receivables.
- Facilitated resolution of GL queries, coordinated interdepartmental responses, and implemented corrective procedures to reduce recurrence.
- Reviewed accruals and provision accounts for all airtime partners and channels; ensured accurate reconciliations by customer, commission type, and statements.
- Verified trade discounts and reconciled physical and logical airtime revenue.
- Reviewed and reconciled commercial credit accounts for ABSA and Standard Bank, ensuring timely resolution of differences between bank statements and the GL.
- Acted as audit liaison; resolved queries, documented financial policies in line with IFRS, and implemented risk controls to mitigate fraud.
Credit Controller
MTN SP
12.2000 - 06.2005
- Control accounts to ensure they are maintained within credit limits.
- Monitor accounts closely and notify Management of any possible exposures.
- Minimize bad debt exposure through effective, efficient and timely actioning of collection methods and process.
- Liaise with customers regarding account queries and notifying customers when credit limits are reached.
- Prepare monthly statements and reconcile against accounting package balances.
- Interim statements are sent on request and also to ensure that the Customer make provision for month end payments.
- Prepare credits on the Debtors accounts, allocate payments and credits.
- Order recons are updated daily to ensure that the Customer’s account is within its credit limit.
- Inform Customers when payment is required and when account is put on hold.
- Ensure that Confirmation of payments is verified by means of a bank statement.
- Provide Management and other Departments with required monthly reports.
- Sales Reports are sent to IPT and Sales Department monthly. Commission Reports are sent to Customers monthly.
- Assist and train Customers and Colleagues when new modules are implemented.
- Knowledge with regard to Receipting, processing Credit Memos, Debit Memos, opening new accounts.
Debtors Controller
Mica
09.1998 - 11.2000
- Reason for Leaving: Better Opportunity
Debtors and Creditors Controller
Multimedia Warehouse
05.1994 - 07.1997
- Reason for Leaving: Relocated to Gauteng from KZN
Debtors Controller
Wheel Medical Centre
03.1992 - 04.1994
- Reason for Leaving: Better Opportunity
Education
Secondary Education -
Grove End Secondary
01.1991
Supervisor Leadership Journey -
Ken Blanchard Companies
The Leap Program -
Ken Blanchard Companies
Situational Leadership II -
Ken Blanchard Companies
Professional Sales Coaching -
Achieve Global
Managing for results -
GIBS
Business Strategy Essential’s -
GIBS
Finance for Non-Finance Managers -
GIBS
Oracle R11 -
Oracle University
Oracle R12 -
Oracle University
Project Management -
Signa Academy
B COMM - Sales and Marketing
UNISA
04.2025
Skills
- Strategic Planning & Execution
- Leadership & Team Development
- Relationship & Stakeholder Management
- Conflict & Stress Management
- Effective Communication
- Time & Priority Management
- Adaptability & Flexibility
- Risk & Compliance Awareness
- Negotiation & Influence
- Analytical & Decision-Making Skills
- Presentation & Reporting
- Customer-Centric Approach
- Resilience & Initiative
- Integrity & Professionalism
- Innovative & Forward-Thinking
- Strategic Relationship Management
- Sales & Business Development
- Transformation Strategy Alignment
- Stakeholder Engagement
- Enterprise & Supplier Development (ESD)
- Skills Development Facilitation
- Contract Negotiation
- Client Retention & Growth
- CRM & Pipeline Management
- Decision-making
- Time management
- Team leadership
- Customer service
- Project management
- Strategic planning
- Relationship building
Personal Information
- Available: one calendar month
- ID Number: 7402090136087
- Ethnicity: Asian
- Date of Birth: 09/02/74
- Gender: Female
- Nationality: South African
- Driving License: Code 8
- Marital Status: Married
Timeline
Strategic Relationships Manager
Signa Group
03.2016 - Current
Self Employed
Angel Hair Distribution
07.2014 - 02.2016
Key Account Manager – Development and Strategic
MTN Service Provider
05.2011 - 06.2014
Logistic Finance Manager
MTN Service Provider
10.2009 - 04.2011
Logistic Finance Supervisor
MTN Service Provider
07.2005 - 09.2009
Credit Controller
MTN SP
12.2000 - 06.2005
Debtors Controller
Mica
09.1998 - 11.2000
Debtors and Creditors Controller
Multimedia Warehouse
05.1994 - 07.1997
Debtors Controller
Wheel Medical Centre
03.1992 - 04.1994
Supervisor Leadership Journey -
Ken Blanchard Companies
The Leap Program -
Ken Blanchard Companies
Situational Leadership II -
Ken Blanchard Companies
Professional Sales Coaching -
Achieve Global
Managing for results -
GIBS
Business Strategy Essential’s -
GIBS
Finance for Non-Finance Managers -
GIBS
Oracle R11 -
Oracle University
Oracle R12 -
Oracle University
Project Management -
Signa Academy
B COMM - Sales and Marketing
UNISA
Secondary Education -
Grove End Secondary
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