Vanessa Puselletso Mahumela
Pretoria,South Africa
Summary
Detail-oriented professional with strong multitasking abilities and excellent communication skills. Proven expertise in customer service, telecommunication, and call handling technology. Proficient in computer operations and typing, ensuring efficient and accurate task completion. Committed to leveraging skills to enhance organizational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work history
Assistant
Circle Chambers Advocates
Pretoria, Gauteng
2017.05 - 2017.05
- Provided printing, photocopying scanning support to colleagues.
- Support staff members with administrative tasks, reducing workload stress.
- Sat in consultations, and did sit ins in court
- Increased productivity
- Helped over 10 advocates per day
Waitress
Spur Steak Ranches
Pretoria, Gauteng
2021.05 - 2023.01
- Demonstrated excellent customer service skills while working in fast-paced environment
- Maintained positive attitude towards guests daily
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service
- Assisted customers with menu selections, recommended specials and answered questions regarding food items and beverages
Sales Associate
Totalsports
Pretoria, South Africa
2023.10 - 2024.08
- Greeted customers warmly and offered assistance
- Kept work area clean, organized
- Assisted customers with product selection, provided information, gave friendly service to ensure customer satisfaction
- Prepared invoices for customers with large orders or special sale types.
- Handled cash transactions accurately to avoid discrepancies.
- Increased sales by 10%
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Prepared daily sales reports for managerial review and feedback.
Call centre advisor
Concentrix
Durban, KwaZulu-Natal
2024.08 - 2025.01
- Maintained updated knowledge of products to provide accurate information to customers.
- Promoted current services and offers using expert product knowledge.
- Championed feedback-driven improvements within team for better call centre performance.
- Recommended technology to improve call flow, reducing customer waiting times by up to two minutes.
- Achieved daily performance targets, aiding department progression towards sales goals.
Education
Some College (No Degree) - Law
UNISA
Pretoria, Gauteng 2023.02 -
High School Diploma - Business
Deutsche Internationale Schule Pretoria
Pretoria, Gauteng 2011.01 - 2019.12
Skills
- Attention to detail
- Multitasking
- Excellent communication
- Customer service
- Computer proficiency
- Typing
- Communication
- Call handling technology
Languages
Afrikaans
Intermediate
German
Intermediate
Personal Information
- ID Number: 0201310791086
- Health Status: Good
- Criminal Record: None
- Gender: Female
- Marital status: Single
Custom
- Lesley Hlatswayo, Manager, Spur Steak Ranches, (065) 713-0884, lesleyhlatswayo@gmail.com
- Nomathemba Nkosi, Manager, Totalsports, (079) 681-8936, nomathembafire2@gmail.com
- Siphesihle Shange, Manager, Concentrix, (076) 504-5804,
Timeline
Call centre advisor
Concentrix
2024.08 - 2025.01
Sales Associate
Totalsports
2023.10 - 2024.08
Some College (No Degree) - Law
UNISA
2023.02 -
Waitress
Spur Steak Ranches
2021.05 - 2023.01
Assistant
Circle Chambers Advocates
2017.05 - 2017.05
High School Diploma - Business
Deutsche Internationale Schule Pretoria
2011.01 - 2019.12