Vanessa Singh

• Identified and resolved defects by developing test strategies, testing tools and test scripts.
• Managed customer expectations and relationships through easily understood explanations and clear communication.
• Taught end users to navigate ERP system by developing and presenting training sessions.
• Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
• Delivered individualization by working with clients to gather business requirements.
• Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
• Developed diagrams to describe and lay out logical operational steps.

• Identified and resolved defects by developing test strategies, testing tools and test scripts.
• Developed Sage X3 training guides and videos.
• Assisted in creating FAQ document.
• Lead the drop-in training sessions after go-live of Sage X3

• Utilized change management techniques to provide smooth transitions during software introductions.
• Organized system operating procedures to strengthen controls.
• Discovered root causes of problems and identified appropriate solutions.
• Defined and documented scope of projects for Financial Accounting, Financial Management, Procurement and Sales teams.
• Performed system analysis, documentation, testing, implementation and user support for platform transitions.
• Conducted system analysis and implementation to maintain and improve processes.
• Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
• Researched and adopted new technologies to add value to existing offerings in the form of RPA.
• Investigated system issues and implemented resolutions to reduce downtime.
• Trained all users through remedial education.
• Assessed business requirements to create focused solutions.
• Monitored employee tasks to gauge business functions and inefficiencies.

Senior Financial Accountant - February 2004 to May 2016

• Input financial data and produced reports using Sage 300.
• Led a team of accountants
• Led daily general ledger entries, using double-entry accounting method and check backs.
• Reported financial data and updated financial records in ledgers and journals.
• Generated financial statements, as well as both interim and annual reports for multiple entities.
• Produced timely and accurate financial and progress reports and submitted for consideration during key decision-making process.