Vanessa Narainsamy
Administrator
Shallcross, Durban
Summary
Adept at transforming challenges into opportunities, I spearheaded brand growth and customer loyalty at Confection Connection, leveraging strategic thinking and business planning. My tenure in diverse roles honed my expertise in financial oversight and customer relations, achieving significant operational efficiencies and revenue generation without compromising on service quality.
Overview
39
39
years of professional experience
Work History
Entrepreneur
Confection Connection
Durban
08.1994 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Determined business plan, mission statement, and vision.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Developed strategic partnerships with key industry players to enhance brand visibility and credibility.
Personal Assistant
Tools & Engineering Supplies
01.1991 - 03.1994
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Maintained appropriate filing of personal and professional documentation.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Improved time management of the executive through effective prioritization and organization of tasks.
Creditor's Clerk
Milady's
01.1989 - 09.1990
- Maintained filing system and organized customer documents for easy retrieval of information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Processed vendor and supplier payments on weekly basis.
- Responded to customer concerns and questions on daily basis.
- Reconciled accounts receivable to general ledger.
Receptionist
Research International
03.1988 - 12.1988
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Data Capturer
Tedelex
04.1987 - 01.1988
- Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
- Maintained strict confidentiality while handling sensitive client information and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified accuracy and validity of data entered in databases
- Entered client information into databases quickly and with minimal errors.
- Obtained scanned records and uploaded into database.
- Scanned documents and saved in database to keep records of essential organizational information.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Ensured timely completion of assigned tasks, maintaining a high level of professionalism under pressure and tight deadlines.
Administrator
Natal Credit Bureau
02.1986 - 01.1987
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Education
High School Diploma -
Shallcross High Secondary
Durban 04.2001 -
Skills
Customer Relations
Business Planning
Strategic Thinking
Social Media Management
Revenue Generation
Financial Oversight
Brand building
Customer Acquisition
Operational planning
Timeline
High School Diploma -
Shallcross High Secondary
04.2001 -
Entrepreneur
Confection Connection
08.1994 - Current
Personal Assistant
Tools & Engineering Supplies
01.1991 - 03.1994
Creditor's Clerk
Milady's
01.1989 - 09.1990
Receptionist
Research International
03.1988 - 12.1988
Data Capturer
Tedelex
04.1987 - 01.1988
Administrator
Natal Credit Bureau
02.1986 - 01.1987
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