Vanessa Mari

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Maintained personnel records and updated internal databases to support document management.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Improved employee productivity with effective time management strategies for daily tasks.

Contact: Mr Rayvan Varden (Owner) - 0833844710

Working with accounts on solumed

• Submission of medical aid claims
• Communicating with patients on a one to one basis (completing of patient info)
• Answering the telephone
• Booking of appointments
• Medical aid benefits & queries
• Patient queries
• Ordering of goods
• Debtors and creditors
• Petty cash
• Microsoft office and excel
• Emails
• Noting of messages
• General duties
• Opening & closing of surgery

Contact: Dr Zahraa Moola - 0325511775 / 0820493304

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Helped patients complete necessary medical forms and documentation.
• Maintained current and accurate medical records for patients.
• Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
• Managed multi-line phone system and pleasantly greeted patients.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Reduced no-shows by implementing appointment reminder system through phone calls or text messages.

Contact: Dr A.K.A Khader - 0828207861

• Customer Service
• Store Performance
• Sales
• Orders
• Emails
• Quotations
• Customer Queries
• Feedback
• Stock Take
• Cashier
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.

Contact: Feroz Khan - 0325860277 / 0834191332

• Working with accounts on Solumed
• Communicating with patients on a one to one basis (completing of patient info)
• Answering the telephone
• Booking of appointments
• Medical aid benefits & queries
• Patient queries
• Ordering of goods
• Debtors and creditors
• Petty cash
• Microsoft office and excel
• Emails
• Noting of messages
• Filing
• Opening & closing of surgery

Contact: Dr A.K.A Khader - 0325527811 / 0828207861

• Answering of telephone
• Sales
• Contracts
• Queries
• Following up with orders
• Emails
• General duties
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Responded to telephone and in-person requests for information.
• Operated cash register

Contact: Samantha (Manageress) - 0325512625

Reason for leaving: Better prospects