Vanessa De Leeuw

Responded to emails and other correspondence to facilitate communication and enhance business processes.

• Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
• Maintained appropriate filing of personal and professional documentation.
• Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
• Displayed absolute discretion at handling confidential information.
• Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
• Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.
• Handled incoming mail, bills and invoices and completed appropriate actions.

• Keeping paper trails on each and every client
• Customer Liaison
• Dispute Resolution
• Interaction between Car Dealerships, R.M.I & Car Manufacturers
• Creditors
• Filing

• Responded to emails and other correspondence to facilitate communication
• Assisted in the preparation of reports
• Typing of customer letters
• Appointment bookings
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Filing and Administration
• Assisting consultants with daily tasks

• Assisting Department Manager with balancing and Maintenance on Treasury Cashier

• Excellent communication skills
• Proven ability to learn quickly
• Skilled at working independently and in a team environment.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Delivery of Customer satisfaction
• Dispute Resolutions and follow through processes

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.

• Stock Taking of Cheque Books
• Customer Account queries
• Ensuring timely resolution and satisfaction.
• Resolve customer issues.
• Ensuring consistent service delivery and customer satisfaction.
• Applications for credit & Debit cards
• Updating customer Profiles
• Printing of statements
• Debit order installations & cancellations
• All other banking enquiries

• Greeted customers warmly upon arrival
• Reduced wait times for clients by effectively coordinating with other team members during peak hours.
• Showing clients to the correct departments

• Manage all stationary for branch & Personnel
• Conducting data entries and activities
• Administration support
• Telephone interaction with customers regarding customer enquiries and disputes
• Update customer financial data

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Processing of all bank transactions
• Restock workstations
• Customer Liaison

• Managed high volume of calls during peak hours
• Connected callers with appropriate professional, departments
• Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.

• Maintained high-quality service standards
• Retained valuable clients through diligent follow-up
• Stock taking of Cheque Books
• Customer account queries
• Applications for credit & Debit cards
• Updating customer profiles
• Printing of statements
• Debit order installations & Cancellations
• All other banking enquiries

• Data Capturing of all Adjustments
• Processing of Unpaid / Returned cheques
• Balancing of cashbooks
• Handling off all disputes
• Customer Liaison for Credit Card Division
• Assisting Stationary department in ordering & Stock taking