Windows 98 & 95 & 2000
Vanessa Chetty
La Mercy
Summary
Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in Power Point, Excel, Word, Oracle Fusion,
Internet Explorer, Windows 98 & 95 & 2000, MS Outlook, MS Teams, Fast Accurate Typist – 35 w.p.m, excellent verbal and written communication skills and correspondence management. Dedicated PA with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Proactive PA with demonstrated experience providing high-level administrative support to Branches, Regions, external stake holders and Head Office (Mutual Park). Demonstrates superior communication and problem-solving abilities. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Operations Manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
19
19
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Personal Assistant to the General Manager
Old Mutual (KZN Regional Office)
Umhlanga
03.2012 - Current
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Kept detailed track of household and maintenance inventory and schedules.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Used discretion when handling confidential information.
- Attended meetings, took notes and tracked action items.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Served as point of contact between clients and managerial staff.
- Collaborated in cloud environments such as Trello and Google Workspace.
- Answered high volume of phone calls and email inquiries.
- Handled incoming and outgoing mail, email and faxes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Screened personal and business calls and directed to appropriate party.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Updated and maintained confidential databases and records.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Took notes and dictation at meetings.
- Led staff and vendors in providing high level of service for owner and guests.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Created and managed office systems to efficiently deal with documentation.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Wrote reports, executive summaries and newsletters.
- Volunteered to help with special projects of varying degrees of complexity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Coordinated events and worked on ad hoc projects.
Branch Secretary
Old Mutual: Durban Central Brokers
Durban
03.2003 - 10.2012
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Processed lab paperwork and requests according to physicians' orders.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Enhanced office productivity by handling high volume of callers per day.
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained current and accurate medical records for patients.
- Maintained patient confidentiality in line with HIPAA regulations.
- Processed patient bills and payments, double checking information for accuracy.
- Monitored inventory levels and advised management of need for replenishment.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Performed research to collect and record industry data.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Portfolio Clerk
Old Mutual
Durban
12.1991 - 02.2003
- Delivered services to customer locations within specific timeframes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Administrative Clerk
SAFMARC AGENCY
Durban
04.1990 - 03.1991
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Engaged with customers online and attended in-person networking events to drive traffic and increase sales.
- Input data and processed system change to generate accurate reports.
- Identified communication channels to set roadmap to distribute information.
- Proofread and edited professional documents to fix errors.
- Offered technical support and troubleshot issues to enhance office productivity.
- Created and updated records and files to maintain document compliance.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Entered data into system and updated customer contacts with information to keep records current.
- Utilized productivity tools to complete tasks and improve performance.
- Arranged meetings and appointments and updated records to assist management.
- Conducted research to assist with routine tasks and special projects.
- Leveraged individual strengths of staff members to increase productivity and accomplish daily tasks.
- Composed inter-office correspondence and provided product and service information to customers.
Private Secretary
Sanlam Assurance
Durban
01.1989 - 03.1990
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Transcribed and organized information to assist in preparing speeches and presentations.
Education
High School Diploma -
Centenary Secondary, Asherville
Durban 01.1976 - 11.1987
National Diploma - Business Computing
M L Sultan Technikon
Durban 01.1988 - 11.1988
National Diploma - Commercial Practice
M L Sultan Technikon
Durban 01.1989 - 11.1993
NQF 4 - Long Term Insurance
Inseta
Durban 02.2009 - 02.2010
Ethics & Practice Standards - AML/CFT General Awareness Training
FPI
Durban 12.2021 - 12.2021
Skills
Errands
Employee hiring and retention
Filing and data archiving
Executive presentations
Meeting planning
Chauffeuring
Accomplishments
- Customer Focus - Supported lunch and staff dinner as well as external stakeholders off-site senior facilities for 200+ customers with wide variety of dietary limitations and allergy restrictions.
- Customer Service - Managed high turn-over rate while maintaining quality service.
- Supplier Relationship Management - Built and maintained long-term, positive relationships with various vendors to ensure smooth business transactions.
- Restricted Diet Compliance - Developed innovative recipes to suit complicated dietary requirements for customers.
- Customer Service - Developed long-term relationships with customers which increased repeat business. Maintained a positive conferencing experience for all restaurant patrons.
- Launched more than 50 high-profile parties and events.
- Client Relations: organize conferencing and annual Awards recognition event for staff, as well as Planning Conferences and stay over. Organize broker and staff Roadshow, Conference and launches .
- Food Service - Managed high turn-over rate while maintaining quality service.
- Client Service - Developed long-term relationships with customers which increased repeat business. Maintained a positive conferencing experience for all staff and brokers.
- Managed 250 high-profile brokers RSVPs for launch of products.
- Financial - Managed vendor accounts to ensure best possible product pricing.
- Supervised team of 55 staff members.
- Achieved discounted venue hire through effectively negotiating prices with vendor.
- Banquets: - Managed food delivery for 200+ guests for special events.
Affiliations
Member of Guiding Coalition plays a role - culture within in the Broker Distribution, KZN Region regionally & nationally. Contribute ideas, suggestions and opinions for the bigger business. This feedback/information is fed up-stream.
Additional Information
Qualities & Attributes
I consider myself to be goal driven, self-motivated and ambitious. I have the capacity to work under pressure and manage several tasks at a time, whilst still maintaining a professional and courteous image. Being hard working and proactive has made me a highly effective team worker but I also enjoy the challenge of working independently.
Objectives
To utilize my skills and ability in a challenging position, where my contribution to the organisational objectives wins opportunities for my personal development and advancement towards a sound and exciting career in marketing/office managerial role.
Software
MS Word, MS Excel, MS PowerPoint
Internet Explorer
MS Outlook
Fast Accurate Typist – 35 wpm
MS Teams
Old Mutual Applications: Oracle Project, Oracle Fusion Cloud, Tableau, Travel IT, Channel BI
Old Mutual Applications -Omunet, Omuquote, BD CRM-broker database, Indigo -Leads Management
Old Mutual Self Service Tools: Secure Services, Workday, Udemy, Brand Shop, Sparkfolios
Certification
Matric Certificate
Interests
Reading, studying and meditating on religions scriptures
Blogging
Reading
Jogging/walking/Yoga
Dancing
Timeline
Ethics & Practice Standards - AML/CFT General Awareness Training
FPI
12.2021 - 12.2021
AML/CFT General Awareness Training
12-2021
Personal Assistant to the General Manager
Old Mutual (KZN Regional Office)
03.2012 - Current
Inseta NQF 4 Certificate
03-2010
NQF 4 - Long Term Insurance
Inseta
02.2009 - 02.2010
Plumbline Statement of Credits
10-2008
Branch Secretary
Old Mutual: Durban Central Brokers
03.2003 - 10.2012
National Diploma Certificate
12-1993
Portfolio Clerk
Old Mutual
12.1991 - 02.2003
Administrative Clerk
SAFMARC AGENCY
04.1990 - 03.1991
Private Secretary
Sanlam Assurance
01.1989 - 03.1990
National Diploma - Commercial Practice
M L Sultan Technikon
01.1989 - 11.1993
National Diploma - Business Computing
M L Sultan Technikon
01.1988 - 11.1988
Matric Certificate
11-1987
High School Diploma -
Centenary Secondary, Asherville
01.1976 - 11.1987