VANDNA NAIDOO
Sandton
Summary
I am an accomplished Business Owner and Educator who is committed to enhancing customer satisfaction and fostering strong relationships. My diverse background, both locally and internationally, provides me with a solid foundation for exploring innovative possibilities.
Overview
21
21
years of professional experience
Work History
Business Owner
The Laser Studio
Sandton, Gauteng
04.2015 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Trainer
Discovery Life
Sandton, Gauteng
03.2013 - 03.2015
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
Inbound Call Center Agent
Discovery Life
Sandton, Gauteng
03.2011 - 02.2013
- Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
- Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
- Enhanced team performance by sharing knowledge on company products, services, and best practices.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
Managing Partner
Adega Franchise
Greenside, Gauteng
03.2008 - 10.2009
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
Educator
Isleworth Primary
Isleworth, United Kingdom
03.2003 - 07.2007
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Mentored new educators in best practices for teaching, leading to increased confidence and effectiveness within the school community.
Education
Higher Education Diploma - Education
Springfield College of Education
Durban, South Africa12.1997
Skills
- Customer Service
- Attention to Detail
- Driven and Determined
- Relationship Building
Timeline
Business Owner
The Laser Studio
04.2015 - Current
Trainer
Discovery Life
03.2013 - 03.2015
Inbound Call Center Agent
Discovery Life
03.2011 - 02.2013
Managing Partner
Adega Franchise
03.2008 - 10.2009
Educator
Isleworth Primary
03.2003 - 07.2007
Higher Education Diploma - Education
Springfield College of Education