Vallencia Lehlogonolo Machipa
Bronkhorstpruit/ city Pretoria,Gauteng
Summary
Dynamic professional with expertise in customer service excellence, sales growth, and leadership. Proven ability to drive revenue through strategic planning, client relationship management, and deep product knowledge. Skilled in leading high-performing teams, enhancing customer loyalty, and optimizing operational efficiency. Strong administrative skills and a solid understanding of business operations, with a focus on process improvement. Adept at effective communication, negotiation, and problem-solving, with a focus on achieving organizational goals and overcoming complex challenges. Passionate about continuous learning and adapting to dynamic environments to foster growth and success.
Overview
7
7
years of professional experience
Work History
Manager
VODACOM
Bronkhorstspruit, Gauteng
10.2018 - 06.2019
- Led high-performing team of sales consultants, consistently surpassing sales targets and contributing to overall revenue growth.
- Developed innovative sales strategies that enhanced customer retention and engagement, resulting in improved long-term client relationships.
- Trained, mentored, and coached new staff, ensuring they were equipped to deliver exceptional service.
- Managed inventory and streamlined product displays to optimize sales opportunities, ensuring adherence to company guidelines and standards.
- Utilized data-driven insights to refine sales techniques, improve customer satisfaction, and maximize sales potential.
Sales Consultant
VODACOM
Bronkhorstspruit, Gauteng
06.2016 - 09.2018
- Provided positive first impressions by warmly greeting customers.
- Assisted the customer to obtain account statements and other relevant documentation from self-service zones
- Kept customers informed of progress or action taken regarding their applications, queries and requests
- Registered information and details of customer on database and submitted proper documents for sale to preserve accurate records.
- Maintained strong customer relationships through proactive follow-ups and exceptional after-sales service.
- Demonstrated product benefits and technical features to customers, ensuring informed purchasing decisions.
- Consistently met or exceeded individual sales targets, contributing to the overall success of the sales team.
- Collaborated with management to develop promotional campaigns aimed at increasing brand awareness and customer engagement.
Secretary
DIRANG TRADING & PRIMARY CO-OP
01.2012 - 03.2013
- Managed office communications, scheduling, and coordination to ensure efficient operations.
- Processed administrative duties such as data entry, filing, document preparation, and report generation, ensuring all materials were accurate and timely.
- Supported inventory and procurement operations, facilitating the smooth functioning of daily business activities.
- Prepared meeting agendas, recorded meeting minutes, and assisted in the development of reports and presentations for senior management.
- Contributed to improving internal processes, helping to reduce operational bottlenecks and increase productivity.
Education
HIGHER CERTIFICATE IN BANKING - Banking
UNIVERSITY OF SOUTH AFRICA
South Africa 2024 -
Skills
- Customer-Centric Service Excellence : Skilled in anticipating and meeting customer needs, enhancing satisfaction, and fostering long-term loyalty
- Sales and Business Development : Proven ability to drive revenue through strategic sales planning, client relationship building, and product knowledge
- Leadership and Team Management : Experience in leading and motivating teams to achieve high performance and exceed targets
- Strong Administrative Proficiency : Exceptional organizational skills, including scheduling, data entry, report generation, and office management
- Financial and Analytical Acumen : Knowledgeable in banking practices, financial products, and financial analysis
- Effective Communication and Negotiation : Strong verbal and written communication skills, with an ability to negotiate effectively and present ideas clearly
- Problem-Solving and Critical Thinking : Ability to analyze complex situations, identify solutions, and implement them effectively
- Adaptability and Continuous Learning : Proven track record of adapting to new challenges and continuously developing skills in diverse work environments
Languages
English
Fluent
References
References available upon request.
Timeline
Manager
VODACOM
10.2018 - 06.2019
Sales Consultant
VODACOM
06.2016 - 09.2018
Secretary
DIRANG TRADING & PRIMARY CO-OP
01.2012 - 03.2013
HIGHER CERTIFICATE IN BANKING - Banking
UNIVERSITY OF SOUTH AFRICA
2024 -
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