Summary
Overview
Work History
Education
Skills
Contact
Education
Personal Information
Timeline
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Vallencia Lehlogonolo Machipa

bronkhorstpruit city pretoria

Summary

I am a hardworking and determined individual with an adaptable personality. My attributes are as follows: I am able to work as an individual and as well as in a team. I am loyal, and I do my tasks diligently. I value honesty and integrity. The experience I have gained so far [3years in Retail, Sales, and 1year Administration] experience has shaped and sharpened my customer service skills and problem-solving capabilities. I am currently studying higher certificate in banking. I can be an asset in your organization with the motive of achieving your objectives and goals.

Overview

7
7
years of professional experience

Work History

Sales Manager

VODACOM
10.2018 - 06.2019
  • Managed day-to-day operations of the team ,including performances ,sales reports to determine growth and areas requiring improvements.
  • Monitored customer satisfaction levels ,evaluated feedback and coordinated with product development team for impactful product development.
  • Reduce risk by controlling counter and drop safe limits according to policy, prevent fraud and losses.
  • Experience with cash handling, counting and verifying cash
  • Ability to build and maintain relationships with customers, act in the client's interest, take accountability.
  • Control the queuing process and prioritize customers with special needs
  • Educate customers on how to use self service, digital functionality and features.
  • Ability to troubleshoot and resolve technical issues independently.
  • developed comprehensive sales strategy to maximize sales.

Sales Consultant

VODACOM
06.2016 - 09.2018
  • provided positive first impressions by warmly greeting customers.
  • Determined prospect needs and crafted appropriate responses to provide information on suitable products and services.
  • Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
  • Researched new products, market trends and technology to stay abreast with latest updates.
  • Assist the customer to obtain account statements and other relevant documentation from self-service zones
  • keeping customers informed of progress or action taken regarding their applications, queries and requests
  • Registered information and details of customer on database and submitted proper documents for sale to preserve accurate records.

Secretary

DIRANG TRADING & PRIMARY CO-OP
01.2012 - 03.2013
  • Answered inbound telephone calls promptly, directing clients and general queries to relevant teams, documented and shared weekly meeting minutes.
  • Created accurate reports using Microsoft Excel spread sheet.
  • Organized personal and professional calendars, sending reminders and updates for upcoming meetings and events.
  • Dealt with confidential and sensitive data and appropriately maintained records.

Education

HIGHER CERTIFICATE IN BANKING -

UNIVERSITY OF SOUTH AFRICA(studies in progress)
2024

matric -

KUNGWINI
2020

Skills

  • Excellent interpersonal and communication skills
  • Empathy, Respect and Courtesy
  • Product Knowledge and Technology skills
  • Time Management and Adaptable
  • Collaboration with team
  • Pay attention to details and Problem-solving

Contact

bronkhorstpruit city pretoria, gauteng 1024

Education

other

Personal Information

  • Date of birth: 21/07/94
  • Gender: FEMALE
  • Marital status: SINGLE

Timeline

Sales Manager

VODACOM
10.2018 - 06.2019

Sales Consultant

VODACOM
06.2016 - 09.2018

Secretary

DIRANG TRADING & PRIMARY CO-OP
01.2012 - 03.2013

matric -

KUNGWINI

HIGHER CERTIFICATE IN BANKING -

UNIVERSITY OF SOUTH AFRICA(studies in progress)

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Vallencia Lehlogonolo Machipa