Valinteno John

• Answering customer questions about products and services using knowledge of in-depth product knowledge or technical computer skills
• Processing returns by following company policies and procedures
• Interpreting and communicating policy changes to customers in a way that helps them understand why policies were changed
• Assisted clients with product questions to facilitate online ordering process.
• Helped customers navigate website to order online for added convenience and access to larger inventory.
• Providing information about the status of an order or shipment, processing returns, and answering questions about shipping rates or methods

• Conduct daily trade visits
• Check the following: stock rotation and expiry dates; product quality; packaging; PI labels; DC warehouse for stock rotation; etc.
• Maintain shelf space in stores and arrange for additional space in stores when required
• Report on market and competitor activities by means of price surveys
• Follow-up on customer and store complaints
• Planning: attend weekly ops meetings with the CSM and TCC Sales Team; weekly feedback to the Lancewood Management (Trade visit feedback); etc.
• Complete monthly sales reports and present it to CSM / KAM
• Monthly Sales reports to PNP KAM

• Demonstrated leadership skills in managing projects from concept to completion.
• Learned and adapted quickly to new technology and software applications.
• Volunteered at local community organizations, providing assistance with day-to-day operations.
• Successfully operated heavy equipment such as forklifts.
• Administer the switchboard and perform ALL reception duties
• Assist general public and phoning customers with General Inquiries.
• Assist with the recruitment process: posting of internal adverts via notice boards and email to all staff.
• Prepare employee induction files and induction training documents.

organize venues, date and time of interviews.

• Assisting with interviews when needed and nominate qualifying candidates for available vacancies to Department Heads.
• Complete ALL reference checks.

• Assisting all passengers at the airport Information Desk with ALL General Inquiries.
• Assisting all passengers with Up-to-Date Flight Information
• Directing passengers correctly through the Airport Terminal building, e.g. to the correct exit points and through Security Checkpoints and Luggage Check-Ins
• Responding to ALL Inbound Telephone Calls and re-directing telephone calls to the appropriate departments.
• Making Flight Announcements over the Airport Public Announcement System.
• Update and monitoring the Airport Management Solutions system of computerized flight information.
• Resolved customer problems and complaints.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Handled assignments independently with good judgement and critical thinking skills.

• Encouraging New Players to deposit and claim sign-up offers.
• Responding to all incoming customer queries, via all contact mediums (i.e. calls, live chat and e-mail).
• Ensuring that all communication/volume received on his/her shift is dealt with in the required timeframe/manner.
• Ensuring that any/all communication with our users/clients is of the required/expected quality.
• Doing everything possible to ensure the retention of all clients/players.
• Liaising with the Team Leaders/Floor Managers to hand over customer related issues.
• Monitoring Internal Systems and informing the Floor Manager on duty if these are not operating, or responding, correctly.
• Enhancing/improving user/customer experience and relationships.
• Correctly recording all communication with our users/clients on internal system called Casper.
• Correctly escalating queries to other departments (should the need arise)

• Responding to all incoming customer queries, via all contact mediums (i.e. calls, live chat and e-mail).
• Ensuring that all communication/volume received on his/her shift is dealt with in the required timeframe/manner.
• Ensuring that any/all communication with our users/clients is of the required/expected quality.
• Doing everything to ensure the retention of all clients/users.
• Liaising with the Team Leaders/Floor Managers to hand over customer related issues.
• Monitoring Internal Systems and informing the Floor Manager on duty if these are not operating, or responding, correctly.
• Enhancing/improving user/customer experience and relationships.
• Operating as part of a team/unit.
• Correctly recording all communication with our users/clients on internal system called Casper.
• Correctly escalating queries to other departments (should the need arise)

• Responding to general enquiries and customer concerns relating to the products and services offered by Volkswagen of South Africa, as well as providing information about our Dealer network and directing test drive requests to the customers' Dealer of choice.
• Facilitate roadside assistance in the event of an unexpected vehicle breakdown by making contact with our national Dealer network.
• Logging General Inquiries and Roadside Assistance requests on the VWofSA SAP system to keep track of interaction with customers, dealer network and third parties assisting the customers.
• Informing customers about the benefits and exclusions of their vehicle warranties.
• 2IC Functional in teams.

• Dealing with inbound calls from customers regards to the Oyster card.
• Handling Oyster card Pre pay enquiries and statement requests.
• Logging Lost and Stolen Oyster card queries on the Charter Continuum system.
• Calculating Pro rata refunds on Lost and Stolen travel cards and escalating cases to refunds team

• Dealing with outbound calls to customers.
• Processing orders that has been placed by bidders (online and telephonically)
• Processing orders that has been placed by bidders online and telephonically.
• Registering new bidders on the Remedy system.
• Ensuring all personal targets and Key Performance Indicators are consistently met.

• Providing excellent customer service to business and corporate clients.
• Answering all inbound customer calls, logging customer queries.
• Maintaining accounts on client requests, issuing of statements, account balances, chaps & bacs payments etc.

• To achieve contracted sales targets
• Manage own sales production performance and implement corrective actions to achieve target objective.
• Ensure effective implementation and support to National and Localised sales campaigns.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Created detailed sales presentations to communicate product features and market data.
• Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
• Presented products using interactive materials such as videos, charts and slideshows.

• Daily balance of currency, coin and checks in cash drawers at end of shift and calculate daily transactions using ABSA System.
• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Record all transactions promptly, accurately and in compliance with bank procedures.
• Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts.
• Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
• Answer inquiries regarding checking and savings accounts and other bank related products.