VALESKA K. MBATHA
SOCIAL WORKER
270, Hlabirwa Street, Mahube Valley,Mamelodi East
Summary
Dedicated social worker well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others. Assisting clients with building coping mechanisms to address life challenges. Skilled in mediating family members to resolve conflict. Comfortable handling stress and performing under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Social Worker Trainee
The Seed Counselling Multipurpose Centre
Pretoria, Mamelodi east
02.2022 - Current
- Performed client screenings in some local schools and accurately recorded data to facilitate clinical case coordination services and case management.
- Offered counseling to individuals and families regarding substance abuse, physical abuse, gender-based violence and rehabilitation issues.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Assist in organizing and conducting awareness campaigns in Mamelodi area.
- Interviewed clients and family members to obtain key information for case planning and offer relevant support and assistance.
- Obtained and supplied information to coordinating stakeholders to provide best possible guidance to clients.
Social Worker
Department of Social Development
Pretoria, Gauteng
12.2021 - 03.2022
- Capturing and verifying client data on the EVDS systems.
- Carried out day-to-day duties accurately and efficiently.
- Provided ongoing counseling to help patients understand and deal with COVID-19 conditions and processes of obtaining vaccination
- Explained vaccine options to help patients make informed healthcare decisions.
- Worked with medical teams, social workers and educators to effectively coordinate the vaccination effort at schools
Sales Consultant
SMOLLAN
Pretoria, Gauteng
05.2018 - 12.2021
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Managed and established business accounts with 150 spaza shops.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Education
BSW (Bachelor of Social Work) - Social Work, Psychology
UNISA (University of South Africa)
Pretoria 04.2013 - 04.2017
Senior Certificate - Matric
Cornerstone College
Pretoria (Silverton) 01.2012 - 11.2012
Skills
Social services
Database Management
Counseling and life coaching
Behavioral plan management
Research tools
Psychosocial assessments expert
Substance abuse treatments
Group therapy specialist
Communications management
Analytics and SEO
Referrals and networking
Fluent in English and Sepedi
Product and service knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Social Worker Trainee
The Seed Counselling Multipurpose Centre
02.2022 - Current
Social Worker
Department of Social Development
12.2021 - 03.2022
Sales Consultant
SMOLLAN
05.2018 - 12.2021
BSW (Bachelor of Social Work) - Social Work, Psychology
UNISA (University of South Africa)
04.2013 - 04.2017
Senior Certificate - Matric
Cornerstone College
01.2012 - 11.2012