Valeska Naidoo

• Managed 30–50 customer enquiries weekly for rentals, parts, service requests, maintenance agreements, and equipment training.
• Prepared and managed quotations for parts, repairs, preventative maintenance agreements, full maintenance contracts, new machines, and short-term rentals, supporting ongoing service revenue.
• Advised customers on parts identification using technical manuals and equipment documentation.
• Coordinated equipment training bookings, ensuring clients received proper operational and safety instruction.
• Negotiated and arranged equipment rentals with external suppliers to meet urgent customer needs.
• Converted customer enquiries into confirmed sales orders through accurate quotations and proactive follow-ups.
• Managed parts order processing, payments, and procurement, including supplier purchase orders.
• Maintained communication with customers regarding backordered parts and estimated delivery timelines.
• Inspected returned parts, identified defects, and facilitated replacements or refunds.
• Verified documentation prior to invoicing and managed sub-hire, parts, and service invoices.
• Generated weekly reports tracking sales totals, orders processed, and losses.
• Managed contracts and key account relationships, ensuring services delivered aligned with agreements.
• Handled sensitive customer and company information with strict confidentiality.

Key Achievements:

• Converted 40% of enquiries into confirmed sales orders.
• Supported processing of R1 million+ in monthly parts, service, and training.
• Increased service revenue through preventative maintenance programs and contract renewals.
• Improved billing accuracy by vetting documentation prior to invoicing.

• Promoted and sold short-term insurance, value-added products, and vehicle accessories via telephone.
• Reached out to prospective customers through cold calling, pitching products, and delivering excellent customer service.
• Upsold additional products to maximize revenue and contributed to team sales targets.
• Maintained accurate records of customer interactions and sales results to support team reporting.

Key Achievements:

• Achieved monthly sales targets consistently.
• Maintained high conversion rates from cold calls to confirmed sales.
• Built strong customer relationships through effective communication and proactive support.