Valeska Lopes

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Reconciled account files and produced monthly reports.
• Worked on SAGE and captured invoices, supplier POs, customer information and stock items and quantities.

• Configuring equipment: (Cambium; Mikrotik; Radwin; Siklu; NEC; etc)
• Plotting and planning on Google maps.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Reduced downtime for clients by providing efficient technical support and timely issue resolution.
• Supported users in setup and configuration of wireless bridge networks.
• Provided training for junior engineers in network support best practices, contributing to overall team growth and skill development.
• Optimized network infrastructure through meticulous documentation of configurations, procedures, and changes.
• Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.

• Desktop feasibility checks on Google earth / link planner.
• Updating the internal helpdesk system, Sysaid.
• Created job files for each project and maintained current data in each file.
• Maintained database and spreadsheets with accurate inventory and status.
• Weekly update meetings with the sales teams.
• Assisting with diary appointments where necessary.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.

• Coordinating projects (including Wireless; Voice; Augments; Fibre; etc)
• Coordinating port requests
• Working thoroughly on a ticketing system (Helpdesk) and an ERP System (OpenERP)
• Dealt with an average of over 400 projects
• Working on Excel: Scope of work drafting; pulling reports; updating of active orders
• Assisting with the Project Managers diary and scheduling of meetings.
• Supported senior management in strategic planning activities related to future projects or initiatives within the organization.
• Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
• Efficiently managed incoming requests from stakeholders by prioritizing tasks based on urgency and relevance.

• RMA process
• Scheduling and coordinating a team of 4 - 8 technicians
• Handling all incoming faults
• Assisting Technical Manager and Voice Director with various tasks
• Scheduling of meetings
• Full stock control (Maintaining stock levels: including ordering; dispatch and loan items)
• Taking minutes in daily meetings
• Managing the usage of the technical vehicles
• Working thoroughly on a ticketing system (Helpdesk) and ERP System (OpenERP)
• Setting up of various manuals on Word and Excel and Powerpoint
• Training and managing of the new stock controller and the new administrator
• Arranging transportation and accommodation for technician's trips
• Assisting with programming of routers
• Assisting with setup of Scope of Work / Facilities lists.

• Manning the switchboard (all 8 lines)
• Sending and receiving faxes
• Filing and file maintenance
• Typing of goods returned notes and purchase orders using Access Dimensions
• Making templates in Microsoft Word and Excel
• Assist the finance department with controlling of petrol cards, searching for remittances, and capturing purchase orders on the system.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.

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