VALERIE RAEDANI
Randburg
Summary
RE5 Certified Insurance Professional with an NQF Level 5 Higher Certificate in Short-Term Insurance. Fully compliant with Class of Business (COB) certifications in both Commercial and Personal Lines. Equipped with over 3 years of experience in high-accuracy administrative environments, specializing in claims administration, data integrity, and professional client service.
Overview
5
5
years of professional experience
Work History
Senior Administrator & Claims Assistant
ICU EYECARE
Randburg
08.2021 - 12.2024
- Managed full administrative operations, focusing on accuracy in records management and scheduling.
- Claims Processing: Facilitated billing, invoicing, and claims submissions with a high attention to detail.
- Acted as the primary point of contact for client service support and complex query resolution.
- Ensured data capturing and information processing met strict quality and compliance standards.
Outbound Call Centre Agent
JUST TALK COMMUNICATION
Rivonia
01.2021 - 07.2021
- Engaged in outbound marketing and customer engagement to qualify leads.
- Refined persuasion and professional communication skills to meet performance targets.
- Maintained accurate call records and client interaction logs.
Front-Line Service/Cashier
MAKRO
Centurion
11.2019 - 12.2019
- Processed customer transactions and handled cash accurately.
- Resolved customer queries to ensure excellent front-line service quality.
- Centurion, Gauteng
Education
Regulatory Examination (RE5) - FAIS
Moonstone
01-2026
Higher Certificate in Short-Term Insurance - NQF Level 5
Milpark Education
12.2025
Diploma in Public Relations -
UNISA
03-2022
Senior Certificate (NSC) - Matric
Mugena High School
Mpumalanga12-2013
Skills
- Compliance & Legal
Higher Certificate in Short-Term Insurance (NQF 5) – FSCA Recognized
RE5 (FAIS/FICA)
COB Personal Lines
COB Commercial Lines
- Insurance Operations
Commercial Underwriting Claims Processing & Billing
Policy Administration
Client Coordination
- Soft Skills
Scheduling
Administrative support
Personal Information
License: C1 with Own Reliable Vehicle
Core Compliance And Qualifications
- Regulatory Examination (RE5), Representatives Certified, Moonstone, Jan 2026
- Higher Certificate in Short-Term Insurance, NQF Level 5, Milpark Education, Dec 2025
- COB Personal Lines, Milpark Education, Dec 2025
- COB Commercial Lines, Milpark Education, Jan 2026
- Diploma in Public Relations, UNISA, Mar 2022
References
- Lebogang Letswalo, ICU Eyecare, Randburg, Gauteng, 076 912 6817
- Angel Mokoena, Just Talk Communication, Rivonia, Gauteng, 073 068 0532
Timeline
Senior Administrator & Claims Assistant
ICU EYECARE
08.2021 - 12.2024
Outbound Call Centre Agent
JUST TALK COMMUNICATION
01.2021 - 07.2021
Front-Line Service/Cashier
MAKRO
11.2019 - 12.2019
Regulatory Examination (RE5) - FAIS
Moonstone
Higher Certificate in Short-Term Insurance - NQF Level 5
Milpark Education
Diploma in Public Relations -
UNISA
Senior Certificate (NSC) - Matric
Mugena High School