Valentino Witbooi
Gqeberha
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
13
13
years of professional experience
Work History
Waitress
Barneys Beachfront Summerstrand
02.2023 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Mirasol Country Club
10.2022 - 01.2023
- Cultivated warm relationships with members.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Waitress
Barneys Beachfront Summerstrand
01.2021 - 10.2022
- Suggests food and drink pairings to increase ticket sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
Au-Pair
Olivia Greyvenstein
12.2020 - 12.2021
- Caring for a10-month-old baby
- Kept children's areas neat and clean.
- Planned and guided age-appropriate tasks like reading, crafts and motor skills.
- Stimulation with daily activities
- Helped to maintain order and happiness
- Followed instructions and took initiative when necessary.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Created and implemented diverse educational strategies to boost development.
- Monitored entrances and exits to maintain safety and organized environments.
Au Pair & PA
Oakes Family
05.2019 - 07.2020
- Run errands , data capturing &filling
- Assisted with driving the kids
- Helped kids with homework
- Taught children to organize toys, wash hands and lead by example
- Cared for three kids
- Entertained kids by always coming up with fun , imaginative games.
- Created and implemented diverse educational strategies to boost development
- Kept children's areas neat and clean
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Created and implemented diverse educational strategies to boost development.
Au Pair
Au pair, Cultural Care Au Pair
03.2018 - 03.2019
- Managed safety and security of all children under care
- Took care of five children ages from 1-7
- Assisted with transporting kids
- Took kids on extra activities and outings to the zoo or the aquarium
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Planned and guided age-appropriate tasks like reading, crafts and educational fun activities.
- Cared for 6 kids.
Volunteer
Sprout
03.2018 - 03.2019
- Sprout is a private, non-profit organization that offers innovative programming related to the field of developmental disabilities.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Met with other volunteers and program leaders to discuss new service opportunities.
Au-Pair
Au pair, Cultural Care
03.2017 - 03.2018
- Cared for five kids from the ages of 0-5
- Instructed kids in crafts and other activities including creating paintings
- Meal preparation and transportation of kids
- Took children to extra-curricular activities.
- Kept notes of behavior issues, food served and medications administered to children.
- Shopped for supplies, food and clothes for children and family members.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Assisted with housework such as laundry and cooking.
Duty Manager
Galaxy Bingo
09.2015 - 03.2017
- Daily monitoring that gaming operations adhere to all applicable legislation, internal controls and procedures
- Ensured that the day end balances
- Opened and closed location and monitored shift changes to uphold success operations strategies
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Trained employees in essential job functions.
Manager
Spur Steak Ranches
03.2013 - 08.2015
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Monitored expenditures to mitigate risk of overages.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited and hired top performers to add talent and value to department.
Waitress
Rome Restaurant
06.2010 - 02.2013
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
First Aid and CPR -
HSI
Lake Worth, FL01.2023
Project management -
Nassau Community College
Garden City, NY10.2018
American Culture -
Alliant International University
San Diego, CA11.2017
High School Diploma -
Daniel Pienaar THS
Uitenhage, South Africa12.2010
Skills
- Guest relations management
- Sales expertise
- Hospitality Management
- Cultural Immersion
- Strategy Management
- Confident Communicator
Timeline
Waitress
Barneys Beachfront Summerstrand
02.2023 - Current
Server
Mirasol Country Club
10.2022 - 01.2023
Waitress
Barneys Beachfront Summerstrand
01.2021 - 10.2022
Au-Pair
Olivia Greyvenstein
12.2020 - 12.2021
Au Pair & PA
Oakes Family
05.2019 - 07.2020
Au Pair
Au pair, Cultural Care Au Pair
03.2018 - 03.2019
Volunteer
Sprout
03.2018 - 03.2019
Au-Pair
Au pair, Cultural Care
03.2017 - 03.2018
Duty Manager
Galaxy Bingo
09.2015 - 03.2017
Manager
Spur Steak Ranches
03.2013 - 08.2015
Waitress
Rome Restaurant
06.2010 - 02.2013
First Aid and CPR -
HSI
Project management -
Nassau Community College
American Culture -
Alliant International University
High School Diploma -
Daniel Pienaar THS
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