Valentino January
Switchboard & Booking Clerk At CFAO Mobility
Toekomsrus
Summary
I like to take on challenging jobs and give effort to the task at hand. I believe I will be able to handle what is expected of me. I know I will be of good importance and support to any company. I have no doubt that if this opportunity is given to me I will make my contributions and support the company to the best of my ability. Customer service and Inbound call handling is one of my most experienced areas
Overview
12
12
years of professional experience
1
1
Certification
2
2
Languages
Work History
Switchboard & Service Bookings Clerk
CFAO Mobility
08.2024 - Current
- Managed incoming calls and service bookings efficiently for Volkswagen, BMW, Nissan, Renault, Toyota, Ford and Isuzu Dealerships enhancing customer satisfaction and streamlining communication processes.
- Coordinated service appointments and technician schedules, ensuring optimal resource allocation and timely service delivery.
- Maintained accurate records of service calls and bookings, contributing to improved operational efficiency and data integrity.
Case Manager
Europ Assistance South Africa
03.2015 - 03.2024
- Reference: Emmerentia Magalhaes (Manager)
- Contact Number: 084 823 3988 / 011 991 8000
- Reference: Viloshine Pillay (Manager)
- Contact Number: 061 290 6541
- As a case manager, my primary role was to assist inbound calling clients by coordinating roadside and home assistance services. I efficiently evaluated each client's needs and arranged for the appropriate service providers, including plumbers, electricians, and tow trucks. I ensured that help was dispatched promptly to address urgent situations and provide relief to those in distress. My goal was to deliver exceptional support and ensure that clients received timely and effective assistance during their emergencies.
Debt Collector
VVM Attorneys
07.2013 - 01.2014
- Reference: Nolin Padayachee (Senior Team Leader)
- Contact Number: 073 343 8224
- Reference: Andrew Daniels (Team Leader)
- Contact Number: 083 623 1104
Education
Grade 12 - Afrikaans, History, English, Business Studies, Life orientation, Economics, Mathematics
Randfontein Secondary School
01-2010
Skills
Proficient call handling
Appointment scheduling
Clear and concise client interactions
Calendar management
Service dispatch
Emergency response
Inbound service requests
National Senior Certificate
- English Home Language: 50% Level 4
- Afrikaans First Additional Language: 69% Level 5
- Mathematical Literacy: 63% Level 5
- Life Orientation: 55% Level 4
- Business Studies: 42% Level 3
- Economics: 34% Level 2
- History: 52% Level 4
- This candidate is awarded the National Senior Certificate and has met the minimum requirements for admission to bachelor's degree, diploma or higher certificate study as gazetted for admission to higher education, subject to the admission requirements of the higher education institution concerned.
- With effect from: December 2010
Certification
NCA Qualification - National Credit Regulator (Seriti Training)
OTHER QUALIFICATIONS
- Institution: Batataise Youth Development
- Valentino January has successfully completed the following skills:
- Landscaping & Irrigation (Vegetable Garden & Horticulture)
- Basic Computing & Basic Entrepreneurship
- Subjects Passed: Microsoft Word, Microsoft Excel, Microsoft PowerPoint
- Date: August 2011 - July 2012
- Reference: 011 312 7081
Timeline
Switchboard & Service Bookings Clerk
CFAO Mobility
08.2024 - Current
Case Manager
Europ Assistance South Africa
03.2015 - 03.2024
Debt Collector
VVM Attorneys
07.2013 - 01.2014
Grade 12 - Afrikaans, History, English, Business Studies, Life orientation, Economics, Mathematics
Randfontein Secondary School