Valentine Moeketsi
Receptionist
Hammanskraal
Summary
Dynamic and dedicated professional with extensive experience as a Receptionist at Temba Medical Centre, excelling in data entry and problem-solving. Proven track record of enhancing customer satisfaction through effective communication and organization skills. Adept at managing client records and resolving inquiries, ensuring a welcoming environment for all visitors.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
15
15
years of professional experience
Work History
Receptionist
Department Of Trade And Industry
10.2014 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Capturing clients information.
- Compile weekly reports and stats.
Call Center Agent (Learnership)
African Bank
08.2014 - 09.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Updating clients information.
Receptionist
Temba Medical Centre
05.2010 - 08.2014
- Answered phone promptly and directed incoming calls to correct offices.
- Open patient's files and record them to the system.
- Confirm patient's benefits with the medical aid.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Receptionist
Mimed
11.2009 - 01.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Opening of Patients files and record them to the system.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
Education
Ethics in The Public Service - Ethics
School of Government
Pretoria, South Africa 04.2001 -
High School Diploma -
Sikhululekile High School
Hammanskraal 04.2001 -
Excellent Customer Service - Customer Service
School of Government
Pretoria, South Africa 04.2001 -
Skills
Data entry
Telephone skills
File management
Office management
Interpersonal skills
Communication skills
Problem solving
Time management
Organization skills
Office administration
Documentation and reporting
Timeline
Receptionist
Department Of Trade And Industry
10.2014 - Current
Call Center Agent (Learnership)
African Bank
08.2014 - 09.2014
Receptionist
Temba Medical Centre
05.2010 - 08.2014
Receptionist
Mimed
11.2009 - 01.2010
Ethics in The Public Service - Ethics
School of Government
04.2001 -
High School Diploma -
Sikhululekile High School
04.2001 -
Excellent Customer Service - Customer Service
School of Government
04.2001 -
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