Valentina Morris
Administrator
Paarl
Summary
Dynamic leader with a proven track record at Eco Bespoke Furniture, adept in operations and team management. Enhanced employee engagement and customer satisfaction, skillfully managing budgets and fostering a culture of continuous improvement. Excels in problem-solving and MS Office, demonstrating a keen attention to detail and a commitment to excellence.
Overview
24
24
years of professional experience
Work History
Director
Eco Bespoke Furniture (Pty) Ltd.
06.2023 - Current
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Business Administrator
Eco Bespoke Furniture
06.2023 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
Office Administrator
Morplas Corporation (Pty) Ltd.
03.2019 - 05.2023
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
Human Resources Administrator
Morplas Corporation (Pty) Ltd.
03.2019 - 05.2023
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.21
Personal Assistant
Henry Tayler & Ries Limited
05.2011 - 02.2019
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Maintained appropriate filing of personal and professional documentation.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Increased efficiency with organization of travel itineraries, ensuring seamless business trips.
- Streamlined office operations, implemented digital filing systems to reduce paper use and improve accessibility.
- Reduced operational costs, negotiated with vendors to secure competitive rates for office supplies.
- Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.
Administrator - Business Operations
Klaus Orzessek Services Cc
08.2003 - 05.2011
- Streamlined office processes by implementing efficient filing systems and organizational techniques.
- Increased efficiency in the workplace by proactively identifying areas for improvement and proposing solutions to streamline processes.
- Managed inventory and ordered supplies as needed, ensuring availability of necessary resources for daily operations.
- Reduced paper waste by digitizing documents and promoting paperless communication throughout the office.
- Enhanced customer satisfaction through timely resolution of issues and consistently providing friendly, professional service.
Receptionist
KHS Manufacturing (Pty) Ltd.
09.2000 - 06.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Secretary
KHS Manufacturing (Pty) Ltd.
09.2000 - 06.2003
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained electronic filing systems and categorized documents.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Sales Clerk
KHS Manufacturing (Pty) Ltd.
09.2000 - 06.2003
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
Education
No Degree - Public Relations
Cape Peninsula University of Technology
Cape Town, South Africa 04.2001 -
Skills
Problem-solving
Project management
Operations management
Team management
Office administration
Customer service
MS office
Administrative support
Attention to detail
Timeline
Director
Eco Bespoke Furniture (Pty) Ltd.
06.2023 - Current
Business Administrator
Eco Bespoke Furniture
06.2023 - Current
Office Administrator
Morplas Corporation (Pty) Ltd.
03.2019 - 05.2023
Human Resources Administrator
Morplas Corporation (Pty) Ltd.
03.2019 - 05.2023
Personal Assistant
Henry Tayler & Ries Limited
05.2011 - 02.2019
Administrator - Business Operations
Klaus Orzessek Services Cc
08.2003 - 05.2011
No Degree - Public Relations
Cape Peninsula University of Technology
04.2001 -
Receptionist
KHS Manufacturing (Pty) Ltd.
09.2000 - 06.2003
Secretary
KHS Manufacturing (Pty) Ltd.
09.2000 - 06.2003
Sales Clerk
KHS Manufacturing (Pty) Ltd.
09.2000 - 06.2003
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