Valensia Waibale
Tourist Ambassador
Johannesburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Tourist Ambassador
City Of Johannesburg Metropolitan
Johannesburg
10.2023 - Current
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Assist the Zoo Keeper and animal attendant at Bravo section.
- Create awareness and education about owls to Zoo visitors.
- Projests - Watercrane bird - GPS backpack tracker for a broader tracking project in the Okavango Delta Botswana.
- Organize and assist with Bravo section year end function.
- Assist animal attendant at Bravo section with vetting process on owls.
- Perform daily cleaning and feeding at section.
- Assist animal keeper with bird wingclipping.
- Assist with uniform contribution to new students.
- Assist Bravo 5 curator with wellness and peer education amongs Zoo staff members.
- Volunteer with the Zoo Snooze event.
- Perform and create awareness to the public about owls.
- Assist with animal display, breeding and capturing.
- Perform general animal care, implement environmental enrichment and animal conditioning training plans.
- Perform pest control and enclosure infrastructure maintenance.
- Perform daily enclosure maintenance.
- Conduct daily observation and record keeping of animals.
- Communicates appropriately with public.
- Adhere on SHEQ standards at the Zoo.
- Assist on the enrichment of animal lives.
- Provides assistants to conservation and protected areas.
Real Estate Agent
Remax Finest
Johannesburg
01.2019 - 03.2020
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
Counting Officer - IEC
City Of Johannesburg Metropolitan Municipality
Johannesburg
05.2024 - 05.2024
- Assist IEC with the counting voting process of South-Africa 2024 elections.
- Direct voters to respective ballot points to cast vote accordingly.
Call Centre Agent
Vodacom South-Africa
Johannesburg
08.2020 - 01.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Human Resourse Manager
SBM Engineering Services
Johannesburg
08.2013 - 10.2018
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skill set.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained human resources regulatory compliance with local, state and federal laws.
Project Analyst
UT Financial Service
Johannesburg
01.2012 - 07.2013
- Processing of personal loans.
- Risk and Credit Assessment.
- Quality Assurance Checks loan applications.
- Vehicle Asset Register reconciliation.
- Marketing.
Branch Manager
Ibuso Finance
Johannesburg
04.2011 - 01.2012
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
Accounts Clerk & Receptionist
Mafori Finance
Centurion
04.2011 - 01.2012
- Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
- Set up and updated Excel spreadsheets to track financial data.
- Provided exceptional customer service to both internal departments and external clients while resolving billing inquiries efficiently.
- Supported annual audits by preparing accurate and well-organized financial documentation for review.
- Input financial data and produced reports using Software.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Completed bi-weekly payroll for company employees.
- Supported payroll administration functions to ensure employees received accurate compensation on time each pay period.
- Used accounting software to prepare weekly and monthly financial reports.
- Coordinated with external auditors to resolve discrepancies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Sales Agent
Ro Cellular Network
Johannesburg
01.2003 - 12.2004
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Maximized profitability through strategic pricing negotiations while maintaining strong client relations.
Education
Business Administration And Management -
Damelin
JohannesburgCertificate - Waitress
Ulwazi Career College
Johannesburg Certificate - Bookkeeping I & II
Intec College
Cape Town02.2010
Secondary School - Grade 12
Carlton Van Heerden
Upington12.2004
Skills
Brand awareness
Timeline
Counting Officer - IEC
City Of Johannesburg Metropolitan Municipality
05.2024 - 05.2024
Tourist Ambassador
City Of Johannesburg Metropolitan
10.2023 - Current
Call Centre Agent
Vodacom South-Africa
08.2020 - 01.2022
Real Estate Agent
Remax Finest
01.2019 - 03.2020
Human Resourse Manager
SBM Engineering Services
08.2013 - 10.2018
Project Analyst
UT Financial Service
01.2012 - 07.2013
Branch Manager
Ibuso Finance
04.2011 - 01.2012
Accounts Clerk & Receptionist
Mafori Finance
04.2011 - 01.2012
Sales Agent
Ro Cellular Network
01.2003 - 12.2004
Business Administration And Management -
Damelin
Certificate - Waitress
Ulwazi Career College
Certificate - Bookkeeping I & II
Intec College
Secondary School - Grade 12
Carlton Van Heerden
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