Valencia Santos
Vanderbijlpark
Summary
As a student at Vaal University of Technology, proficiency was developed in programming languages such as Java, Python, and VB.net. Technical support provision and issue diagnosis improved problem-solving skills. Practical application resulted in roles at Cybertera Online, Mashegla Industries, and JastProjects, where various operating systems were managed, networks were troubleshooted and maintained, and tasks included document comparison, table formatting, email settings configuration, and interactive slideshow creation. Excellence was demonstrated in database creation, advanced query formulation, and SQL utilization within Access. The unique combination of education and hands-on experience presents a valuable asset to any team.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
6
6
Certificates
Work History
IT Support / Helpdesk Agent
Cyber Tera online
Vanderbijlpark
01.2023 - 12.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Translated complex technical issues into digestible language for non-technical users
- Managed high levels of call flow and responded to technical support needs
- Configured hardware and granted system permissions to new employees
- Assisted with updating technical support best practices for use by team
- Increased sales by 30%
Network Administrator
Mashegla Industries
Polokwane
09.2021 - 06.2022
- Identified and immediately resolved issues with network devices
- Performed day-to-day LAN and WAN administration, maintenance, and support
- Maintained network hardware and software and monitored network to support network availability to end users
- Assisted IT staff on troubleshooting issues and closing calls
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Implemented major network upgrade project for Mashegla Industries, improving IT performance across all departments and decreasing overall costs by 15%.
IT Support / Helpdesk Agent
JastProjects
Vanderbijlpark
08.2020 - 01.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Resolved 150+ customer problems per month with 95% client satisfaction
- Configured and tested new software and hardware
- Patched software and installed new versions to eliminate security problems and protect data
- Generated reports to track performance and analyze trends
- Performed minor hardware and software repairs by travelling to remote locations
- Trained 8 novice Desk Support agents on customer service and Application Suite.
Developer Intern
JastProjects
Vanderbijlpark
01.2019 - 12.2019
- Sat in on design team and planning meetings
- Handled scripting tasks for debugging and automation
- Analyzed source code to identify functionality issues
- Built databases and table structures for web applications.
- Worked with CEO and CTO, contributing to 10% increase in project efficiency.
Education
Advanced diploma in TVET -
Vaal University of Technology
Vanderbijlpark 01.2023 - 04.2024
Diploma in Information Technology: Information Technology -
Vaal University of Technology
Vanderbijlpark 01.2018 - 02.2023
Certificate N1 - N3 Fitter And Turner -
Lephalale TVET - Lephalale, Limpopo
Lephalale 01.2015 - 09.2016
National Senior Certificate -
Boetse Secondary School
Polokwane 01.2013 - 12.2013
Skills
Leadership Skillsundefined
Certification
Coursera - Data Analysis with R, 09/2023
References
- Mr Mohau Selebatso, 0813334503
- Mr Sarel Martins, 0685848510
- Ms Tebogo Motibane, 0680205117
Disclaimer
I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge. I hereby declare that all the information contained in this resume is in accordance with facts or truths to my knowledge. I take full responsibility for the correctness of the said information.
Timeline
IT Support / Helpdesk Agent
Cyber Tera online
01.2023 - 12.2023
Advanced diploma in TVET -
Vaal University of Technology
01.2023 - 04.2024
Network Administrator
Mashegla Industries
09.2021 - 06.2022
IT Support / Helpdesk Agent
JastProjects
08.2020 - 01.2021
Developer Intern
JastProjects
01.2019 - 12.2019
Diploma in Information Technology: Information Technology -
Vaal University of Technology
01.2018 - 02.2023
Certificate N1 - N3 Fitter And Turner -
Lephalale TVET - Lephalale, Limpopo
01.2015 - 09.2016
National Senior Certificate -
Boetse Secondary School
01.2013 - 12.2013
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