Valencia Dube
Regional Hub Manager
Johannesburg
Summary
Fikile Valencia Dube in an experienced Regional Hub Manager with over 5 years of experience in the Telecommunications Industry. I have an excellent reputation for resolving problems and improving customer satisfaction.
Dedicated Regional Hub Manager with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I enjoying coming up with new and better innovation to better the lives of both consumer and the business.I seek to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Regional Hub Manager
Smollan | Samsung Retail Services
Johannesburg
01.2021 - Current
- Achieve and exceed weekly and monthly sales targets as set by the client.
- Ensure exceptional customer experience and deliver 100% execution in field.
- Effectively manage, support and assist a number of product consultants and promoters to deliver on all client's objectives and achieve set targets.
- Plan and manage call diaries for my team to ensure 100% compliance and adherence of all rules and procedures.
- Build and maintain strong relationships with store owners and store managers.
- Channel knowledge across all telecommunications channels extreme knowledge of B2B and B2C.
- System analysis (MCS & REX).
- Responsible for instore/Mall and field promotions and Visual merchandising.
- Onboarded new temps by entering employee information into systems.
- Collaborated with team members to achieve target results.
- Led projects and analyzed data to identify opportunities for improvement.
Product Consultant
Smollan |Samsung Retail Services
Johannesburg
06.2017 - 09.2020
- Assisted customers with product needs and introduced new store offerings.
- Demonstrated products to help customers try out offerings before making purchases.
- Helped identify product gaps and opportunities to improve product position in market.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
- Worked directly with stakeholders and customers to understand competitive landscape.
- Established long term customer relationships by using effective communication and active listening skills.
- Compiled and analyzed customer data and reports to prepare for on-site engagements.
- Surpassed sales goals through implementation of effective marketing strategies.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Recommended products to customers, thoroughly explaining details.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Promotional Brand Ambassador
The Creative Counsel (TCC) |Microsoft
Johannesburg
10.2014 - 06.2016
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Reviewed and implemented new company initiatives and executed product activations.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
- Executed brand activations to standards and with professionalism.
- Educated trade and distributor partners regarding brand benefits, products and services.
- Collaborated with local field sales to promote brand awareness and sales results.
- Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
- Placed new and existing brand products in competitive retail locations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Education
Grade 12 -
Tlakula High School
Springs 01.2009 - 12.2013
N4 And N6 - Financial Management
Ekurhuleni East College
Springs 01.2014 - 12.2016
Skills
Effective managerial techniques
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Regional Hub Manager
Smollan | Samsung Retail Services
01.2021 - Current
Product Consultant
Smollan |Samsung Retail Services
06.2017 - 09.2020
Promotional Brand Ambassador
The Creative Counsel (TCC) |Microsoft
10.2014 - 06.2016
N4 And N6 - Financial Management
Ekurhuleni East College
01.2014 - 12.2016
Grade 12 -
Tlakula High School
01.2009 - 12.2013
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