Uzusakhe Zu Figlan

Microsoft Identity Manager (MIM)

· I manage user identities and access across multiple systems and applications.

· modifying, and deleting user accounts, reducing manual effort and errors.

· Resources and systems, ensuring that users have appropriate permissions.

· comply with regulatory requirements by providing a centralized identity management system.

· creating user accounts and assigning permissions for new employees.

· Duplicate accounts can be created manually in AD or MIM, leading to inconsistencies.

· Establish clear policies and procedures for creating accounts in AD and MIM.

· Regularly review accounts in AD and MIM to identify and remove duplicates.

· By addressing the causes and implementing these solutions, you can reduce the occurrence of duplicate accounts in AD and MIM.

· Centralized management: Disabling users in MIM allows for centralized management of user accounts across multiple systems, including Active Directory (AD).

• User Account Management
• Group Management
• Active Directory Troubleshooting
• Permissions Management
• Active Directory Backup and Restore
• Basic DNS Management
• Exchange Responsibilities
• Exchange Server Monitoring
• Email Routing and Delivery
• User Support
• Ticket Management: Log and manage support tickets in a ticketing system Tool: ServiceNow
• Monitoring and Alerts

• As call center agent I was responsible for handling incoming and outgoing calls to provide customer support, answer inquiries, or resolve issues related to products, services, or company policies. I worked in a variety of industries, including telecommunications, finance, retail, healthcare, and more. my core function was to maintain effective communication with customers while offering solutions, troubleshooting problems, and ensuring overall satisfaction.