Pravesh Brijalal
Johannesburg
Summary
I am an individual that has strong inter-personal and leadership skills and performs very well in both team and individual conditions. In the face of challenges and adversity I will perform at optimum levels, but also maintain very high standards with regards to professionalism and quality of work produced. I excel under pressure and enjoy rising to new challenges. I also believe that ordinary people can do extra ordinary things if provided the resources and tools. A personal goal of mine is to establish myself in an environment where my strengths and expertise can be optimally utilized. In my search for reputable companies, your company has stood out to be one of few whereby my individual goals and objectives can be perfectly aligned. Given the opportunity, I will abide by all the policies, procedures and codes of ethics as specified by the Company. I look forward to hearing from your company.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work History
CUSTOMER RELATIONS SUPERVISOR
DIGITAL GENERATION
9 2020 - 07.2023
- Managing of HAM stock and HAM queries for Standard Bank
- Handle online sales of Assets to buyers
- Manage the return of all assets to stores to make sure systems are updated correctly
- Implementing/Preparing new process flows within the working environment
- Meetings with Standard Bank
- Providing monthly reports.
- Enhanced customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Managed customer relations on ongoing basis to maximize customer retention.
- Organized regular meetings with staff members to discuss performance, address concerns and provide updates on departmental goals.
- Implemented effective communication strategies to maintain strong relationships with clients and stakeholders.
ACCOUNTS RELATIONS MANAGER
INFRASTRUCTURE TECHNOLOGY SERVICES DIGITAL GENERATION AT RAND MERCHANT BANK
10.2019 - 08.2020
- Procurement
- Manage the Risk metric report and submit weekly
- Manage and oversee the stock requisitioning and collections from central stores
- Manage inventory of Fincon (All peripherals controlled in store room)
- Manage and oversee the weekly build cycle
- Manage the annual IT asset floor audit
- Manage the weekly store stock take on all assets (Balance to APM)
- Manage and make sure all relevant paperwork is filed accordingly
- Manage and oversee the central stores asset recon
- Manage the return of all assets to stores to make sure systems are updated correctly
- Manage and oversee APM, CA and service portal
- Manage and oversee the disposal of assets
- Manage and oversee security
- General staff management - 7 staff members
- Reporting - Weekly / Monthly.
ASSISTANT OFFICER (SUPERVISOR)
HBZ BANK LIMITED, SOUTH AFRICA
02.2005 - 09.2019
- Supervising the Call Back process (Eft, Foreign - TT, Inward/Outward payments, verification of Inward Cheques)
- Supervising reports and data received from BankServ daily are correct and run according to the in-house program
- Authorising of Special Clearance Cheques that are presented and ensuring that it is e-telexed with in the specified time
- Overseeing the Unpaid Department regarding ensuring that all unpaid cheques are properly encoded and Yufigs are e-telexed to other banks timeously and charges are recovered as per schedule
- Ensuring that the cheques are received from BankServ and it is marked off against the reports and is scanned by the clerk, filed and posted to the clients
- Ensuring all unpaid registers are signed and maintained as per the compliance division guidelines
- Monitoring and following up with clients on the TOD and EOL reports
- Authorising and supervising EFT's for clients
- Checking and authorising of capturing and cheques for encashment by the tellers and ensuring their cash is balanced every day
- Authorising of Standard Bank and ABSA Bank capturing
- Providing of bank codes and reports to various banks and to credit guarantee
- Trained new employees on office procedures, contributing to a smooth onboarding process and improved performance.
HEAD OF RECONCILIATION DEPARTMENT
HBZ BANK LIMITED
01.2011 - 01.2012
- Preparation/Supervision of Local Bank Reconciliations for branches daily
- Handling outstanding entries on banks recons
- Liaising with Local Banks as well as clients on queries
- Liaising with Reserve Bank and SAMOS testing.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
ADMINISTRATOR
DURBAN MUNICIPALITY
07.2004 - 10.2006
- Housing Department - Assisting with rates clearing certificates and attending to customer's queries
- Finance Department - Preparing cash vouchers.
MERCHANDISER
W Daly
11.2002 - 06.2004
- Promoting Products
CUSTOMER CARE MANAGER
Nokia
10.1999 - 10.2002
- Management of staff in Nokia Customer Care and handling of client's queries
- Direct the daily operations of the customer service team
- Review and assess customer service contracts
- Plan prioritize and delegate work tasks to ensure proper functioning of the department
- Created customer support strategies to increase customer retention.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Education
National Certificate in Financial Markets and Instruments NQF 6 - Banking
Felix Risk Training Consultants
Durban 07.2018 - 07.2019
Higher Certificate in Banking - Core Banking and Financial Service NQF 5 - Banking
Felix Risk Training Consultants
Durban 08.2014 - 08.2015
Matriculation -
Burnwood Secondary School
Durban 01.1987 - 12.1991
Skills
Strong leadership skills
Analytical Abilities
Problem solving
Delegation and Supervision
Customer Relations
Computer Skills
Customer Service
Problem-Solving
Time Management
Understanding Customer Needs
Decision-Making
Leadership Experience
- Motivating the team and leading by examples
- Getting jobs done - settling priorities, targets and standards
- Develop skills to share good practice and address key issues.
- Evaluate situations and identify any necessary changes to improve.
Communication Skills
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
- Understanding written sentences and paragraphs in work related documents
- Talking to others to convey information effective
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriately.
- Time management.
References
- DIGITAL GENERATION, MR VISHNU NAIDOO, 083 308 7680
- HBZ BANK, MR SAGIE SOOBRAMONEY, 082 566 6714 / 031 267 4400
- ETHEKWINI MUNICIPALITY, CERONEE SEWDUTT, 084 042 2001
Timeline
ACCOUNTS RELATIONS MANAGER
INFRASTRUCTURE TECHNOLOGY SERVICES DIGITAL GENERATION AT RAND MERCHANT BANK
10.2019 - 08.2020
National Certificate in Financial Markets and Instruments NQF 6 - Banking
Felix Risk Training Consultants
07.2018 - 07.2019
Higher Certificate in Banking - Core Banking and Financial Service NQF 5 - Banking
Felix Risk Training Consultants
08.2014 - 08.2015
HEAD OF RECONCILIATION DEPARTMENT
HBZ BANK LIMITED
01.2011 - 01.2012
ASSISTANT OFFICER (SUPERVISOR)
HBZ BANK LIMITED, SOUTH AFRICA
02.2005 - 09.2019
ADMINISTRATOR
DURBAN MUNICIPALITY
07.2004 - 10.2006
MERCHANDISER
W Daly
11.2002 - 06.2004
CUSTOMER CARE MANAGER
Nokia
10.1999 - 10.2002
Matriculation -
Burnwood Secondary School
01.1987 - 12.1991
CUSTOMER RELATIONS SUPERVISOR
DIGITAL GENERATION
9 2020 - 07.2023
Similar Profiles
NOMA-AFRIKA NONZALANOMA-AFRIKA NONZALA
Technical Administrator at Digital GenerationTechnical Administrator at Digital Generation
SILVESTER KALONJISILVESTER KALONJI
IT Systems Administrator at Digital GenerationIT Systems Administrator at Digital Generation
CINDY TSETSECINDY TSETSE
Digital Developer at Digital Generation(DG)Digital Developer at Digital Generation(DG)